Account Manager

Role: Account Manager
Location: Montreal North
Contract: Permanent, Full-time
Salary: $60,000 to $70,000 per year (commensurate with experience) + annual bonus
Schedule: 40 hours per week, Monday to Friday (9 A.M. - 5 P.M.)

Advantages
Competitive base salary ranging from $60,000 to $70,000 annually, tailored to your industry track record and expertise.

Warm, collaborative, and people-first workplace culture where leadership is accessible and committed to your success.

Prime Montreal location with an upcoming move in March into a newly renovated building featuring modern office spaces.

Supportive, trust-based management style with zero micromanagement and continuous guidance.

No cold calling or aggressive outbound sales quotas—focus 100% on B2B partner relationships and operational excellence.

Strong internal growth and career advancement opportunities as the company continues its North American expansion.

Structured three-month onboarding program combining hands-on shadowing, a comprehensive training guide, and direct mentorship.

Responsibilities
Manage day-to-day operational relationships with assigned big-box retailers and e-commerce partners, acting as their primary B2B point of contact.

Take full ownership of complex cases and escalations—including shipping delays, freight damages, claims, returns, and replacements—from intake through resolution.

Coordinate seamlessly with internal teams (order processing, B2C after-sales customer service, logistics, warehouse, and inventory) to ensure smooth fulfillment without performing manual order entry.

Monitor and manage vendor portals (such as Commerce Hub and major retail marketplaces) to uphold response-time SLAs, compliance standards, and shipping metrics.

Provide accurate product availability and inventory updates to B2B partners while supporting Sales and Marketing on promotional campaigns and product launches.

Identify continuous process improvements and uncover commercial growth opportunities across assigned accounts.

Qualifications
2 to 4 years of relevant experience in B2B account management, corporate customer service, e-commerce, or retail operations.

Proven background in the major appliances, consumer electronics, or drop-shipping industries, with hands-on familiarity managing freight and delivery issues.

Strong problem-solving mindset with the ability to think outside the box, adapt quickly, and manage competing priorities.

Positive, open-minded, and team-oriented personality who thrives in a growing environment where processes are actively evolving.

Proficiency in Microsoft Office (especially Excel); hands-on experience with NetSuite or vendor portals (Commerce Hub, Wayfair, Best Buy Marketplace) is a strong asset.

Bilingualism required in French and English (spoken and written)
Language Requirement Justification
Proficiency in English (written and verbal) is required for this Account Manager role based in Montreal, as the incumbent will be required to support a commercial territory spanning across North America, requiring regular daily communication with clients, retail buyers, and consumers who do not speak French.

Summary
Does this role match your career aspirations? Send your resume today to juliette.urbain@randstad.ca with the subject line "Account Manager - Montreal".

Referral Program
Know a great professional who would be a perfect fit for this position? Refer them to us! A referral bonus may be awarded for any recommendation that leads to a successful hire.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.