Access service Representative - 55760

Position: Access Service Representative
Shift: Flexible – 8 to 4, 9 to 5, or 10 to 6 (must be able to work one of these shifts)
Location: Toronto (Hybrid - 2 days per month on-site)
Pay - $19/hour

If interested, please send your resume at - amey.bhise@randstad.ca

Advantages
One-year contract with the possibility of extension and conversion to a full-time employee.
Gain valuable experience with company systems.

Responsibilities
• Provide courteous, efficient, and professional customer service.
• Resolve end-user incidents and issues within established timeframes.
• Monitor resources to ensure the availability of business applications and technology.
• Escalate service delivery issues and complaints as needed.
• Maintain proficient knowledge of tools, processes, procedures, and resources.
• Prioritize activities appropriately.
• Act as an information source to colleagues, business partners, and clients.
• Ensure prompt updates on service issues and follow through on outstanding problems.
• Deliver and maintain accurate reports and documentation.
• Follow established procedures and standards to ensure compliance.
• Maintain a secure work environment.
• Communicate effectively within the team.
• Recommend improvements to internal processes.
• Comply with enterprise technology delivery practices and standards.

Qualifications
• University degree or equivalent experience.
• 1+ years of experience in access management.
• Excellent communication skills (written and verbal).
• Ability to multi-task and work effectively in a team.
• Intermediate Excel skills.
Nice to have: Scripting & automation skills (PowerShell), Active Directory experience, SailPoint and ServiceNow knowledge, ACF2 Mainframe experience.

Summary
If you are a dedicated and skilled Access Service Representative with a strong work ethic, we encourage you to apply. This is a great opportunity to join a team of 15 and contribute to a dynamic environment.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.