We are seeking a skilled and motivated Access Services Representative II to join our team in Ontario. This is a 1-year contract position with potential for extension and conversion to permanent. The ideal candidate will have excellent communication skills, the ability to work independently and collaboratively, and experience in a fast-paced environment. This role requires providing access-based customer service support and conducting first-level analysis to resolve end-user incidents and issues within established timeframes.
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Position: Access Services Rep II
Shift: Monday to Friday, 8:00 am to 4:00 pm
Location: Remote (Seating in Ontario preferred)
Advantages
Enjoy a rewarding role with a collaborative team, potential for extension and conversion to a permanent position, and the opportunity to make a significant contribution to our organization.
Responsibilities
• Submitting access requests to Access Services via Marketplace, ServiceNow, and third-party vendors.
• Responding to business inquiries via email with issue resolutions.
• Following up with access provisioners via email to ensure timely completion of access requests.
• Providing courteous, efficient, and professional customer service.
• Ensuring change activities are performed on time, minimizing risk to the service/business environment.
• Identifying, resolving, or escalating service delivery issues and/or complaints.
• Maintaining proficient knowledge of tools, processes, procedures, and resources necessary for problem determination and recovery.
• Prioritizing activities to ensure efficient time management.
• Acting as an information source to colleagues, business partners, and clients/customers.
• Ensuring prompt and timely updates on service issues and following through on outstanding problems.
Qualifications
• High school diploma or equivalent.
• 1-2 years of experience (Banking experience is an asset, but not required).
• Proficiency in MS Office Suite.
• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team.
Summary
If you are a detail-oriented individual with strong communication skills and a passion for providing excellent customer service, we encourage you to apply! This is a great opportunity to join a supportive team and contribute to a dynamic environment. Please submit your resume and cover letter for consideration.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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We are seeking a skilled and motivated Access Services Representative II to join our team in Ontario. This is a 1-year contract position with potential for extension and conversion to permanent. The ideal candidate will have excellent communication skills, the ability to work independently and collaboratively, and experience in a fast-paced environment. This role requires providing access-based customer service support and conducting first-level analysis to resolve end-user incidents and issues within established timeframes.
Position: Access Services Rep II
Shift: Monday to Friday, 8:00 am to 4:00 pm
Location: Remote (Seating in Ontario preferred)
Advantages
Enjoy a rewarding role with a collaborative team, potential for extension and conversion to a permanent position, and the opportunity to make a significant contribution to our organization.
Responsibilities
• Submitting access requests to Access Services via Marketplace, ServiceNow, and third-party vendors.
• Responding to business inquiries via email with issue resolutions.
• Following up with access provisioners via email to ensure timely completion of access requests.
...
• Providing courteous, efficient, and professional customer service.
• Ensuring change activities are performed on time, minimizing risk to the service/business environment.
• Identifying, resolving, or escalating service delivery issues and/or complaints.
• Maintaining proficient knowledge of tools, processes, procedures, and resources necessary for problem determination and recovery.
• Prioritizing activities to ensure efficient time management.
• Acting as an information source to colleagues, business partners, and clients/customers.
• Ensuring prompt and timely updates on service issues and following through on outstanding problems.
Qualifications
• High school diploma or equivalent.
• 1-2 years of experience (Banking experience is an asset, but not required).
• Proficiency in MS Office Suite.
• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team.
Summary
If you are a detail-oriented individual with strong communication skills and a passion for providing excellent customer service, we encourage you to apply! This is a great opportunity to join a supportive team and contribute to a dynamic environment. Please submit your resume and cover letter for consideration.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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