This position is 100% back-office (no telephone work) and focuses entirely on the accurate and timely management of logical access for colleagues and third-party vendors within Canadian Personal Banking (CPB). You will be instrumental in supporting high operational volumes and managing access risk by ensuring all onboarding and offboarding procedures are executed with precision, adhering to strict service level agreements (SLAs).
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Schedule: Monday to Friday, 8:00 AM – 5:00 PM or 9:00 AM – 5:00 PM (flexible core hours).
Advantages
Fully Remote: This is a 100% remote role, offering significant flexibility (no travel required).
Career Growth: Excellent opportunity for learning and growth, with a strong possibility of extension or conversion to a permanent role.
Impactful Work: Gain essential experience in a critical area of banking—access management and security—directly supporting Canadian Personal Banking operations.
Structured Environment: Work within a collaborative team structure with clear metrics (SLAs) for performance measurement and quality control.
Responsibilities
Access Provisioning: Support the team by executing everyday operations, including the onboarding and provisioning of access to various systems and applications for CPB colleagues and third-party vendors.
Risk Mitigation (Offboarding): Take responsibility for offboarding processes, ensuring colleague access is removed quickly and accurately when they leave the bank to mitigate security risk.
Request Management: Effectively manage and follow up on the submission of access requests from various partners and stakeholders, maintaining clear communication throughout the process.
Quality Control & SLA Adherence: Ensure all work adheres to quality control standards and meets internal SLAs (e.g., 24-hour SLA for access requests and 7-day SLA for other responsibilities).
Administrative Support: Utilize tools like Service Now, Microsoft Excel, and SharePoint to maintain accurate records, track submissions, and document processes.
Qualifications
Must-Have Skills
Education: Minimum of a Bachelor's Degree is required.
Experience: 1–2 years of professional experience, ideally in an administrative, operational support, or technical role.
Technical Proficiency: Highly tech savvy and comfortable working across multiple systems and applications simultaneously.
Technical Tools: Familiarity with ServiceNow for ticketing and request management, Microsoft Planner, Microsoft Excel, and experience with SharePoint.
Soft Skills: Exceptional attention to detail, strong collaboration skills, and an adaptive mindset with a willingness to learn.
Nice-to-Have Skills
Previous professional experience within the banking or financial services industry.
Prior experience working with similar access management technologies (e.g., Jira, Confluence, Active Directory).
Summary
If you are a resourceful, customer-focused individual looking to advance your career in a dynamic and innovative part of this industry, apply today!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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This position is 100% back-office (no telephone work) and focuses entirely on the accurate and timely management of logical access for colleagues and third-party vendors within Canadian Personal Banking (CPB). You will be instrumental in supporting high operational volumes and managing access risk by ensuring all onboarding and offboarding procedures are executed with precision, adhering to strict service level agreements (SLAs).
Schedule: Monday to Friday, 8:00 AM – 5:00 PM or 9:00 AM – 5:00 PM (flexible core hours).
Advantages
Fully Remote: This is a 100% remote role, offering significant flexibility (no travel required).
Career Growth: Excellent opportunity for learning and growth, with a strong possibility of extension or conversion to a permanent role.
Impactful Work: Gain essential experience in a critical area of banking—access management and security—directly supporting Canadian Personal Banking operations.
Structured Environment: Work within a collaborative team structure with clear metrics (SLAs) for performance measurement and quality control.
Responsibilities
...
Access Provisioning: Support the team by executing everyday operations, including the onboarding and provisioning of access to various systems and applications for CPB colleagues and third-party vendors.
Risk Mitigation (Offboarding): Take responsibility for offboarding processes, ensuring colleague access is removed quickly and accurately when they leave the bank to mitigate security risk.
Request Management: Effectively manage and follow up on the submission of access requests from various partners and stakeholders, maintaining clear communication throughout the process.
Quality Control & SLA Adherence: Ensure all work adheres to quality control standards and meets internal SLAs (e.g., 24-hour SLA for access requests and 7-day SLA for other responsibilities).
Administrative Support: Utilize tools like Service Now, Microsoft Excel, and SharePoint to maintain accurate records, track submissions, and document processes.
Qualifications
Must-Have Skills
Education: Minimum of a Bachelor's Degree is required.
Experience: 1–2 years of professional experience, ideally in an administrative, operational support, or technical role.
Technical Proficiency: Highly tech savvy and comfortable working across multiple systems and applications simultaneously.
Technical Tools: Familiarity with ServiceNow for ticketing and request management, Microsoft Planner, Microsoft Excel, and experience with SharePoint.
Soft Skills: Exceptional attention to detail, strong collaboration skills, and an adaptive mindset with a willingness to learn.
Nice-to-Have Skills
Previous professional experience within the banking or financial services industry.
Prior experience working with similar access management technologies (e.g., Jira, Confluence, Active Directory).
Summary
If you are a resourceful, customer-focused individual looking to advance your career in a dynamic and innovative part of this industry, apply today!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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