Access Services Rep - 56578

Schedule: Monday to Friday, 8:30 AM – 5:00 PM EST (37.5 hours per week).

Advantages
100% Remote Work: The position is fully remote, offering a flexible work arrangement (must be an Ontario-based candidate).

Skill Development: Excellent opportunity to gain critical experience in access management and governance within a major financial institution.

Career Growth: Initial 3-month contract with the possibility of extension and conversion to a permanent role based on business needs and performance.

Focused Work: Ideal role for individuals who thrive on independent work and meeting specific SLA metrics.

Responsibilities
Access Provisioning: Execute the end-to-end processing of access provisioning and offboarding requests for corporate and retail colleagues in a professional and timely manner.

Service Delivery: Execute routine tasks such as service requests, transactions, and queries within established Service Level Agreements (SLAs).

Compliance & Risk: Ensure all access change activities are performed accurately and on time, minimizing risk to the service environment and adhering strictly to all security policies and guidelines.

Issue Management: Identify, resolve, or appropriately escalate service delivery issues and complaints as required.

Process Improvement: Actively identify opportunities to improve existing operational processes and service delivery effectiveness.

Information Resource: Serve as a reliable information source regarding access procedures to colleagues and business partners.

Teamwork & Culture: Contribute to a positive, equitable work environment and maintain timely communication of issues to the team.

Qualifications
Must-Have Skills

Experience: 2–4 years of prior professional experience, with a background in customer service, administrative support, or a fast-paced corporate environment.

Fast-Paced Environment: Proven ability to work effectively and maintain quality in a high-volume, fast-paced setting.

Technical Proficiency: Knowledge of the Microsoft Office Suite, particularly proficiency in Excel for tracking and data management.

Soft Skills: Highly detail-oriented, coachable, and possess excellent time management, organizational, and prioritization skills.

Nice-to-Have Skills

Experience with Jira and/or Confluence for ticketing and documentation.

Previous experience within the banking or financial services industry.

Summary
If you are a resourceful, customer-focused individual looking to advance your career in a dynamic and innovative part of this industry, apply today!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.