Accounts Resolution Specialist - 55067

Position: Account Resolution Specialist
Shift: Rotating shifts: 8:30 AM – 5:00 PM, 10:00 AM – 6:30 PM, 11:30 AM – 8:00 PM
Location: Markham, Ontario (Hybrid: 2-3 days/week in office)

Advantages
This position offers a competitive salary, the potential for extension and conversion to a permanent role, free parking, and a supportive team environment within a large organization. A comprehensive 7-10 day training program will be provided.

Responsibilities
Customer Contact:
• Provide inbound and/or outbound support to customers in a non-face to face environment.
• Create an exceptional customer experience with every client interaction and contribute to the ongoing improvement of the overall customer experience by ensuring advice, service, and inquiries and/or issues are managed promptly and effectively under all conditions.
• Navigate multiple screens and systems to locate and update customer information during customer calls.
• Use effective relationship skills when communicating with partners/colleagues/customers

Account Review & Maintenance Activities:
• Conduct reviews of customer accounts and files to identify discrepancies or missing information and determine the appropriate next step, based on outlined procedures.
• Follow all end-to-end procedures accurately for Business Account compliance, including documentation of all interactions with customers.
• Ensure documentation that is prepared / completed is accurate and properly reflects client / business intentions.
• Adhere to company policies, procedures, and standards to ensure compliance in all customer interactions.

Qualifications
Candidates must possess fluency in English (written and verbal), proficiency in Microsoft Office Suite, and previous experience in a customer service or contact centre role. Banking experience is a significant asset, as is fluency in Mandarin, Punjabi, Hindi, or Cantonese. An undergraduate degree or equivalent experience is required.

Summary
If you are a highly motivated and detail-oriented individual with a passion for customer service and a desire to work in a fast-paced banking environment, we encourage you to apply. This role offers excellent growth opportunities and a chance to make a real impact. Please submit your resume for consideration.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.