Administrative Assistant - Donor Services

This role involves actively engaging with donors, providing excellent customer service, and ensuring the accuracy of donor information to help the organization continue its vital work.

Advantages
• Wage Range is $25/hour to $27/hour
• Term position of 12-14 months (Tentative end date near the end of January 2027)
• Monday to Friday schedule
• 8am to 4pm working hours
• Central location in Victoria
• Work with a small, kind, and positive team environment

Responsibilities
• Serve as the first point of contact for inbound calls and visitors, providing excellent customer service and directing inquiries as needed.
• Process daily donations received online, over the phone, via mail, or in person, and handle all related inquiries and clarifications.
• Assist with the resolution of donor issues and requests, working collaboratively with other team members.
• Prepare and send gift acknowledgements and thank you letters to market-level donors.
• Provide administrative support for donor stewardship processes and special events.
• Maintain and manage the customer relationship management (CRM) databases, such as DonorPerfect Online (DPO) and Raisin.
• Ensure data integrity and quality control through accurate data entry and regular clean-up.
• Upload online donations, reconcile transactions, and support the accounting team with monthly reconciliations and audit requests.
• Manage fundraising initiative tracking codes and assist with data analysis for fundraising campaigns.
• Help oversee office volunteers and administrative tasks.

Qualifications
• Two or more years of experience in a similar role or relevant educational background.
• Bilingual (French-speaking) skills are required, as there will be a significant donor-facing component to the role.
• Previous experience or a strong willingness to learn and use a Customer Relationship System, Donor Database, or other cloud-based database programs.
• Strong working knowledge of Microsoft Office and intermediate Microsoft Excel skills.
• Demonstrated efficiency and accuracy in handling a large volume of detailed information and figures.
• Excellent verbal and written customer service skills.
• The ability to exercise good judgment and discretion with confidential information.
• Experience in a non-profit or registered charity environment is considered a significant asset.
• A clean criminal record check is required

Summary
Two easy ways to apply:

1. Apply online: http://www.randstad.ca
2. Email resume to wesley.chung@randstad.ca; raj.sra@randstad.ca

Please notify that we welcome all applications, however only the ones with relevancy will be considered.

Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.