AV Technical Engineer

The Workplace Technology Engineer will take the lead in providing technology solutions for our workspaces. Our workspaces include conference rooms, workstations and printing. Candidates must be able to work with a managed service provider responsible for the implementation/operations. This position will also develop and architect solutions for the current, future office as a destination experience/hybrid work environment.

Advantages
This is a key position that will interface with many internal customers, internal groups, vendors and others. This person will work in a team environment and will lead various projects and initiatives.
The position requires someone who is technology-agnostic, has a demonstrated willingness to learn, and has a demonstrated capacity to retain information and knowledge. Attention to detail, and the ability to create, document, and follow processes are essential.

Responsibilities
● Responsible for engineering workplaces solutions for physical and digital workspaces.
Collaborate with managed service providers to ensure IT and Audio/Video equipment operates properly.
● Partner with IT workplace vendors (including AV, Print, and to design and engineer solutions
● Keep abreast of trends in technology and its application to understand current best practices, possible alternative solutions.
● Required ability to comprehend AV system design diagrams, specifications, and technical manuals.
● Validate A/V technology integration with third-party vendors hosting large meeting events both on-site and virtual.
● Partner with a managed service provider to conduct problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary.
● Create, maintain and publish design/architecture support documentation.
● Creative problem-solving abilities, attention to detail, and ability to think outside the box.
● Ability to multitask effectively without compromising the quality of the work.
● Lead ongoing Q/A tests and updates as necessary and based on customer experience to include, performing software updates, system maintenance and system backups and maintaining accurate inventory of assets.
● Travel may be required


Qualifications
MINIMUM REQUIREMENTS:
Typically requires 3-5 years of relevant experience

CRITICAL SKILLS:
● 5+ years of experience installing, configuring, and maintaining professional A/V equipment (such as video switchers and extenders, amplifiers, speakers, control systems, and microphones) from companies like Crestron, Biamp, Cisco, Polycom, Logitech, etc.
● 4+ years of experience in design of Cisco UC and Microsoft conferencing systems & Collaboration technologies, video technologies, and room systems.
● Solid knowledge of Product products such as Tricaster, Dante, Yamaha mixers or similar products.
● Required strong knowledge of print products and solutions (ex. Xerox and Canon).
● Working knowledge of interfacing with managing Azure, AWS, and Google Cloud platforms.
● Required knowledge of MS TEAMS, including NDI, Cisco Webex, Bluejeans, Zoom, Jabber, etc.
● Required familiarity with codecs, content and video display units, microphones.
● Experience deploying and supporting Unified Communications collaboration tools using integrated voice, video, and data architectures.

Summary
Our client is looking for energetic and creative team members for In-Office Services.
In-Office Services support workplaces throughout the enterprise including town halls, training rooms, employee conference rooms, open collaboration spaces and workstations. We strive to ensure that our team members have a seamless and consistent workplace experience both in-person and remote.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.