Our client, a recognized leader in high-end product distribution, is looking for a B2B Customer Service Representative to join its specialized optics division in Montreal. In this pivotal role, you will act as the primary point of contact for a professional clientele composed of opticians and field sales representatives. If you are looking for a stable environment within an incredible team in Montreal, this B2B Customer Service Representative position is the ideal opportunity to build a long-term career within a solid company.
...
Advantages
Hybrid Mode: 3 days at the office in Montreal and 2 days working from home.
Health & Wellness: Group insurance (after 3 months) and on-site gym access.
Salary: Between $40,000 and $47,000 depending on experience.
Future: RRSP program with employer contribution (after 1 year).
Extras: Generous employee purchase program for all our brands, free parking, and proximity to public transportation.
Team: Not to brag, but our team is simply incredible!
Responsibilities
Developing and maintaining strong relationships with professional clients.
Communicating through various channels: phone, email, and chat.
Processing orders and solving technical issues related to products.
Managing the complete returns and warranty process with suppliers.
Qualifying and issuing return authorizations and credits.
Collaborating closely with the sales and logistics teams in Montreal.
Qualifications
Bilingualism: Excellent French and English skills. Bilingualism is required due to the necessity of serving clients outside of Quebec and processing technical documentation from international suppliers and partners.
Experience: Previous experience in customer service (experience in an optical clinic is a major asset).
Technical Skills: Knowledge of MS Office; familiarity with SAP or Business Central is an asset.
Soft Skills: You are a team player, recognized for your reliability, professionalism, and strong interpersonal skills.
Learning Mindset: A genuine desire to learn and make a long-term commitment to the role.
Summary
APPLICATION INSTRUCTIONS Does this challenge interest you? Please send your resume to Pierce at the following address: pierce.ashton-kane@randstad.ca.
REFERRAL INVITATION Do you know the perfect candidate for this B2B Customer Service Representative role in Montreal? Don't hesitate to refer them to us! A referral bonus may be offered if the person you recommend is hired.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
Our client, a recognized leader in high-end product distribution, is looking for a B2B Customer Service Representative to join its specialized optics division in Montreal. In this pivotal role, you will act as the primary point of contact for a professional clientele composed of opticians and field sales representatives. If you are looking for a stable environment within an incredible team in Montreal, this B2B Customer Service Representative position is the ideal opportunity to build a long-term career within a solid company.
Advantages
Hybrid Mode: 3 days at the office in Montreal and 2 days working from home.
Health & Wellness: Group insurance (after 3 months) and on-site gym access.
Salary: Between $40,000 and $47,000 depending on experience.
Future: RRSP program with employer contribution (after 1 year).
Extras: Generous employee purchase program for all our brands, free parking, and proximity to public transportation.
Team: Not to brag, but our team is simply incredible!
Responsibilities
Developing and maintaining strong relationships with professional clients.
Communicating through various channels: phone, email, and chat.
...
Processing orders and solving technical issues related to products.
Managing the complete returns and warranty process with suppliers.
Qualifying and issuing return authorizations and credits.
Collaborating closely with the sales and logistics teams in Montreal.
Qualifications
Bilingualism: Excellent French and English skills. Bilingualism is required due to the necessity of serving clients outside of Quebec and processing technical documentation from international suppliers and partners.
Experience: Previous experience in customer service (experience in an optical clinic is a major asset).
Technical Skills: Knowledge of MS Office; familiarity with SAP or Business Central is an asset.
Soft Skills: You are a team player, recognized for your reliability, professionalism, and strong interpersonal skills.
Learning Mindset: A genuine desire to learn and make a long-term commitment to the role.
Summary
APPLICATION INSTRUCTIONS Does this challenge interest you? Please send your resume to Pierce at the following address: pierce.ashton-kane@randstad.ca.
REFERRAL INVITATION Do you know the perfect candidate for this B2B Customer Service Representative role in Montreal? Don't hesitate to refer them to us! A referral bonus may be offered if the person you recommend is hired.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
