Are you a bilingual customer experience expert with a passion for precision, professionalism, and long-term client relationships?
We’re looking for a Client Services Specialist to join a respected organization where trust, responsiveness, and service excellence are everything. This isn’t just a job — it’s a career opportunity in a high-standard, people-first environment.
...
Advantages
Salary: $50,000–$65,000/year (depending on experience)
Hybrid work model – centrally located Montreal office
Full benefits package – insurance, RRSP, wellness incentives
Clear growth path and professional development support
A respectful culture that prioritizes quality, not call quotas
Responsibilities
Be the main point of contact for clients and partners, handling inquiries via phone, email, and online platforms
Ensure a seamless experience with quick, efficient, and professional service
Take full ownership of cases and aim for:
High First Contact Resolution (FCR) 75% +
Strong Customer Satisfaction (CSAT) results 85% +
Collaborate with internal teams to resolve more complex inquiries
Document all interactions thoroughly and follow up proactively
Represent the company with discretion, empathy, and accuracy
Qualifications
Fluently bilingual in French and English – spoken and written
3+ years of experience in a professional, client-facing role (financial services, legal, insurance, or consulting)
Proficient with CRM tools, Microsoft Office Suite, and email management systems
Strong communication and documentation skills
Detail-oriented, analytical, and solutions-driven
Summary
Join a professional, mission-driven team that’s focused on delivering excellence and building lasting client trust. This role is ideal for someone who thrives in a refined, high-performance environment, loves solving problems, and wants to grow within a stable organization.
📍 Location: Montreal or Greater Montreal
🌐 Work Model: Hybrid – 2 to 3 days/week in-office
This role is ideal for someone who’s already made their mark in customer experience, is bilingual, and is looking to bring their talents to a stable company that invests in its people. If you’re ready for a role that blends client care with growth, this is it.
👋 I’m Shawn, your recruiter and advocate for this opportunity.
I specialize in bilingual customer experience and sales/aftersales roles—and I’m here to connect you with opportunities that align with your goals and values.
📧 Reach out to me at shawn.alexander@randstad.ca
Let’s make your next move the right one.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
Are you a bilingual customer experience expert with a passion for precision, professionalism, and long-term client relationships?
We’re looking for a Client Services Specialist to join a respected organization where trust, responsiveness, and service excellence are everything. This isn’t just a job — it’s a career opportunity in a high-standard, people-first environment.
Advantages
Salary: $50,000–$65,000/year (depending on experience)
Hybrid work model – centrally located Montreal office
Full benefits package – insurance, RRSP, wellness incentives
Clear growth path and professional development support
A respectful culture that prioritizes quality, not call quotas
Responsibilities
Be the main point of contact for clients and partners, handling inquiries via phone, email, and online platforms
Ensure a seamless experience with quick, efficient, and professional service
Take full ownership of cases and aim for:
High First Contact Resolution (FCR) 75% +
Strong Customer Satisfaction (CSAT) results 85% +
Collaborate with internal teams to resolve more complex inquiries
...
Document all interactions thoroughly and follow up proactively
Represent the company with discretion, empathy, and accuracy
Qualifications
Fluently bilingual in French and English – spoken and written
3+ years of experience in a professional, client-facing role (financial services, legal, insurance, or consulting)
Proficient with CRM tools, Microsoft Office Suite, and email management systems
Strong communication and documentation skills
Detail-oriented, analytical, and solutions-driven
Summary
Join a professional, mission-driven team that’s focused on delivering excellence and building lasting client trust. This role is ideal for someone who thrives in a refined, high-performance environment, loves solving problems, and wants to grow within a stable organization.
📍 Location: Montreal or Greater Montreal
🌐 Work Model: Hybrid – 2 to 3 days/week in-office
This role is ideal for someone who’s already made their mark in customer experience, is bilingual, and is looking to bring their talents to a stable company that invests in its people. If you’re ready for a role that blends client care with growth, this is it.
👋 I’m Shawn, your recruiter and advocate for this opportunity.
I specialize in bilingual customer experience and sales/aftersales roles—and I’m here to connect you with opportunities that align with your goals and values.
📧 Reach out to me at shawn.alexander@randstad.ca
Let’s make your next move the right one.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
