Bilingual Customer Relations Specialist

In this role, you aren’t just answering phones, you are a strategic brand ambassador managing complex inquiries across Canada while enjoying one of the most flexible hybrid models on the market.

- Work-Life First: Fully remote
- Career Trajectory: Clear internal promotion paths and $2,000 annual tuition coverage.
- Total Rewards: Competitive $46k base + performance bonuses.


Advantages
- Financial Growth: A competitive salary of $50,500 plus an individual performance bonus plan.
- Modern Work-Life Balance: Fully Remote
- Comprehensive Wealth & Health: Robust medical/dental coverage, a pension plan, and a Share Ownership Program.
- Paid Training & Mentorship: A 20-day paid training program followed by 3 weeks of dedicated mentorship.
- Education Reimbursement: Up to $2,000 annually to support continuous professional development.
- Generous Time Off: Paid vacation plus 3 additional paid personal days.

Responsibilities
- Solution-Driven Support: Troubleshooting and resolving inquiries via phone and email with creativity and speed.
- Client Advocacy: Delivering high-touch service to ensure a world-class experience for clients across Canada.
- National Collaboration: Communicating regularly with English-speaking clients outside of Quebec to support a national network.
- Career Development: Actively participating in workshops to sharpen professional and technical skills.

Qualifications
- Language Mastery: Professional fluency in both English and French (written and oral).
- Technical Proficiency: Strong Microsoft Office skills and the ability to multitask across digital platforms.
- Experience: Previous experience in Customer Service or a Call Center environment.
- Critical Thinking: A proven ability to investigate problems and make confident, timely decisions.
Onboarding & Compliance:
- Valid status to work in Canada.
- Ability to obain Government Reliability Clearance

Summary
If you believe you are the best fit for this role, we want to hear from you directly. Please apply online or email your resume to dhwani.sanghadia@randstad.ca with the subject line "Bilingual Customer Relations Specialist." In your email, please highlight your specific experience working in bilingual customer service (English and French) and how you thrive in fast-paced environments.

This is an actively recruiting position with immediate vacancies.

We appreciate all applications, however, only those who meet the requirements for this role will be contacted.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.