Are you passionate about customer service and fluent in both French and English? Do you love helping people and solving problems? We’re looking for two dedicated bilingual agents to join our team and provide exceptional support to our clients across North America.
...
This is a full-time, remote position with the potential to become permanent. You'll be the voice of our company, handling a high volume of inbound calls for multiple accounts, with the possibility of supporting some outbound campaigns, including message-taking, after-hours emergencies, and basic tech support.
Salary: $19.50 per hour
Work: 100% remote
Availability: Must be open Monday through Sunday.
Available Shifts
Overnight Shift: 11:00 p.m. to 7:00 a.m. EST (8 hours paid per shift).
Day/Evening Shift: Any time between 7:00 a.m. and 11:00 p.m. EST (7.5 hours paid per shift).
Start Date: As soon as possible
Your mission: Simplify our customers' lives.
Advantages
A salary of $19.50 per hour.
The flexibility of working from home full-time.
A collaborative work environment where you'll be encouraged to excel.
Opportunities for professional development and career growth.
The chance to be part of a team that values integrity and quality.
Weekly pay.
A supportive environment with a strong culture of mutual support.
A rewarding experience in a dynamic setting.
Responsibilities
Call Management: Handle a high volume of both inbound and outbound customer calls.
Customer Support: Assess customer needs, provide clear solutions, and manage any issues or complaints.
Documentation: Maintain accurate records of all customer interactions and update files.
Performance: Meet individual and team performance goals.
Problem-Solving: Offer creative solutions and ensure meticulous follow-up to guarantee customer satisfaction.
Data Entry: Perform detailed and accurate data entry offline
Qualifications
You're a great fit for this role if you...
Have experience in customer service.
Have excellent communication skills, both written and verbal.
Are perfectly bilingual in French and English.
Can multitask and work independently.
Have a positive attitude and a strong work ethic.
Are comfortable with computer tools (Windows, Microsoft Office) and are a quick learner.
Technical Requirements for Remote Work
Computer: A PC (Windows 10). Apple products, Chromebooks, and tablets are not compatible.
Internet Connection: A high-speed wired connection (Ethernet cable).
Audio/Video Equipment: A headset with a USB connection and a webcam.
Workspace: A quiet, distraction-free area.
Summary
Ready to Get Started?
If this role sounds like the perfect fit for you, don't wait—apply today! Our team is ready to help you find your next professional challenge.
To apply, please send your resume to nicolas.lefort@randstad.ca with the subject line "Bilingual Customer Service Agent - Remote." In your email, please specify whether you are interested in the Day/Evening shift or the Overnight shift. You can also apply directly on our website at www.randstad.ca.
Location: Work from home
Job Title: Bilingual Customer Service Agent Day/Evening shift or the Overnight shift.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
Are you passionate about customer service and fluent in both French and English? Do you love helping people and solving problems? We’re looking for two dedicated bilingual agents to join our team and provide exceptional support to our clients across North America.
This is a full-time, remote position with the potential to become permanent. You'll be the voice of our company, handling a high volume of inbound calls for multiple accounts, with the possibility of supporting some outbound campaigns, including message-taking, after-hours emergencies, and basic tech support.
Salary: $19.50 per hour
Work: 100% remote
Availability: Must be open Monday through Sunday.
Available Shifts
Overnight Shift: 11:00 p.m. to 7:00 a.m. EST (8 hours paid per shift).
Day/Evening Shift: Any time between 7:00 a.m. and 11:00 p.m. EST (7.5 hours paid per shift).
Start Date: As soon as possible
Your mission: Simplify our customers' lives.
Advantages
A salary of $19.50 per hour.
The flexibility of working from home full-time.
A collaborative work environment where you'll be encouraged to excel.
Opportunities for professional development and career growth.
...
The chance to be part of a team that values integrity and quality.
Weekly pay.
A supportive environment with a strong culture of mutual support.
A rewarding experience in a dynamic setting.
Responsibilities
Call Management: Handle a high volume of both inbound and outbound customer calls.
Customer Support: Assess customer needs, provide clear solutions, and manage any issues or complaints.
Documentation: Maintain accurate records of all customer interactions and update files.
Performance: Meet individual and team performance goals.
Problem-Solving: Offer creative solutions and ensure meticulous follow-up to guarantee customer satisfaction.
Data Entry: Perform detailed and accurate data entry offline
Qualifications
You're a great fit for this role if you...
Have experience in customer service.
Have excellent communication skills, both written and verbal.
Are perfectly bilingual in French and English.
Can multitask and work independently.
Have a positive attitude and a strong work ethic.
Are comfortable with computer tools (Windows, Microsoft Office) and are a quick learner.
Technical Requirements for Remote Work
Computer: A PC (Windows 10). Apple products, Chromebooks, and tablets are not compatible.
Internet Connection: A high-speed wired connection (Ethernet cable).
Audio/Video Equipment: A headset with a USB connection and a webcam.
Workspace: A quiet, distraction-free area.
Summary
Ready to Get Started?
If this role sounds like the perfect fit for you, don't wait—apply today! Our team is ready to help you find your next professional challenge.
To apply, please send your resume to nicolas.lefort@randstad.ca with the subject line "Bilingual Customer Service Agent - Remote." In your email, please specify whether you are interested in the Day/Evening shift or the Overnight shift. You can also apply directly on our website at www.randstad.ca.
Location: Work from home
Job Title: Bilingual Customer Service Agent Day/Evening shift or the Overnight shift.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
