Job Opportunity: Customer service agent
Are you seeking a chance to help people fix their problems and make their lives easier. We are seeking a dynamic, empathetic, detail-oriented person to join our growing team.
...
In this role, you will be the first point of contact for our valued clients, providing top-tier support and ensuring every interaction reflects our commitment to excellence. Whether you are troubleshooting issues or answering general inquiries, your goal will be to provide a seamless and professional service experience.
Advantages
• Earn a competitive wage starting at 22$ per hour.
• Flexible Work Options: Possibility for hybrid work.
• Schedule: Work from Monday to Friday from 8h30 AM to 4H30 PM.
• Professional Growth: Opportunities for career advancement, contract extensions, or permanent conversion.
• Comprehensive Training: training program provided to ensure your success and career growth.
• Company Culture: Join a professional team working in a fast paced environment.
Responsibilities
• Client Interaction: Handle Inbound and Outbound calls, emails, or chats with professionalism and efficiency.
• Problem Resolution: Identify client needs, troubleshoot issues, and provide accurate solutions based on established company guidelines.
• Data Management: Accurately document all interactions and update customer profiles in the database system.
• Product Knowledge: Maintain an up-to-date understanding of company products, services, and policies to better assist clients.
• Collaboration: Work closely with internal departments to escalate complex issues and ensure a "one-call" resolution whenever possible.
Qualifications
Must-Have Skills:
• Language Proficiency: Bilingualism in French/English, both written and spoken.
• Experience: minimum 1 year of experience in customer service or a call center environment.
• Technical Savvy: Ability to navigate multiple software platforms simultaneously and proficiency with the MS Office Suite.
• Communication: Exceptional verbal and written communication skills with a focus on active listening.
Soft Skills:
• Empathy & Patience: Ability to remain calm and professional during high-pressure or difficult interactions.
• Organization: Strong multitasking skills and the ability to manage a high volume of tasks in a deadline-driven environment.
• Reliability: Proven track record of meeting attendance standards and Service Level Agreements (SLAs).
Nice-to-Have:
• Multilingualism: Fluency in additional languages.
• Industry Knowledge: Experience in a Banking, Insurance, or call center environment.
Summary
Ready to start your journey with a leader in the banking or financial industry? Apply online today !
All resumes received will be reviewed equally. Only selected candidates will be contacted.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
Job Opportunity: Customer service agent
Are you seeking a chance to help people fix their problems and make their lives easier. We are seeking a dynamic, empathetic, detail-oriented person to join our growing team.
In this role, you will be the first point of contact for our valued clients, providing top-tier support and ensuring every interaction reflects our commitment to excellence. Whether you are troubleshooting issues or answering general inquiries, your goal will be to provide a seamless and professional service experience.
Advantages
• Earn a competitive wage starting at 22$ per hour.
• Flexible Work Options: Possibility for hybrid work.
• Schedule: Work from Monday to Friday from 8h30 AM to 4H30 PM.
• Professional Growth: Opportunities for career advancement, contract extensions, or permanent conversion.
• Comprehensive Training: training program provided to ensure your success and career growth.
• Company Culture: Join a professional team working in a fast paced environment.
Responsibilities
• Client Interaction: Handle Inbound and Outbound calls, emails, or chats with professionalism and efficiency.
...
• Problem Resolution: Identify client needs, troubleshoot issues, and provide accurate solutions based on established company guidelines.
• Data Management: Accurately document all interactions and update customer profiles in the database system.
• Product Knowledge: Maintain an up-to-date understanding of company products, services, and policies to better assist clients.
• Collaboration: Work closely with internal departments to escalate complex issues and ensure a "one-call" resolution whenever possible.
Qualifications
Must-Have Skills:
• Language Proficiency: Bilingualism in French/English, both written and spoken.
• Experience: minimum 1 year of experience in customer service or a call center environment.
• Technical Savvy: Ability to navigate multiple software platforms simultaneously and proficiency with the MS Office Suite.
• Communication: Exceptional verbal and written communication skills with a focus on active listening.
Soft Skills:
• Empathy & Patience: Ability to remain calm and professional during high-pressure or difficult interactions.
• Organization: Strong multitasking skills and the ability to manage a high volume of tasks in a deadline-driven environment.
• Reliability: Proven track record of meeting attendance standards and Service Level Agreements (SLAs).
Nice-to-Have:
• Multilingualism: Fluency in additional languages.
• Industry Knowledge: Experience in a Banking, Insurance, or call center environment.
Summary
Ready to start your journey with a leader in the banking or financial industry? Apply online today !
All resumes received will be reviewed equally. Only selected candidates will be contacted.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
