Are you a bilingual (English/French) customer service professional who thrives in a fast-paced, detail-oriented environment? Do you bring a proactive mindset, strong critical thinking skills, and a passion for creating an exceptional client experience?
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We’re currently hiring a Bilingual Customer Service Representative to join a high-performing, collaborative team in Milton. This is an exciting opportunity to grow within a company that values its people, invests in training, and offers advancement opportunities.
This position is responsible for handling inbound calls from customers, providing assistance with placing orders, compiling quotes and facilitating the delivery of products to customers. Once trained, Customer Support Specialists are expected to maintain a working knowledge of products in order to provide excellent service with accuracy and timeliness.
If you see yourself in this role and want to learn more about this opportunity then please apply to this job posting and reach out directly to patricia.van@randstad.ca with your most updated resume, the job posting’s reference number, and a brief synopsis of why you feel you would be a great fit for the role or apply directly on the Randstad website using your MyRandstad profile.
Advantages
- Competitive salary $25 - $33/hour based on experience
- Annual salary review
- 18 vacation/sick days per year. 50% will roll over to the next year if unused
- RRSP with 6% match
- Full benefits (health, dental, etc.), short term and long term disability
- Work for a growing organization
Responsibilities
- Communicates with customers via phone and email. Processes orders and requests for returns. - Provides quotes as needed.
- Effectively handles customer interactions. Identifies/resolves customer complaints/problems. Analyzes/rectifies customer concerns using established procedures.
- Works with various vendors in obtaining parts, checking status of orders, obtaining pricing, special quotes and availability of parts.
- Assist in inventory control. Solve discrepancies between customer service and warehouse.
- Operate in conformance with the requirements of the Alliant Power quality management system.
- Assist other employees both in and out of the department.
- Perform other related duties and assignments as required.
- Provide feedback on system needs/changes.
- Additional duties as required
Qualifications
- High School diploma
- 1-3 years of customer service experience (automotive or parts is preferred)
- Strong organizational and communication skills
- Critical thinking and attention to detail, with a proactive approach to problem solving
- Experience using MS Dynamics and Nav is an asset
- Ability to prioritize and multitasks
Summary
If you see yourself in this role and want to learn more about this opportunity then please apply to this job posting and reach out directly to patricia.van@randstad.ca with your most updated resume, the job posting’s reference number, and a brief synopsis of why you feel you would be a great fit for the role or apply directly on the Randstad website using your MyRandstad profile.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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Are you a bilingual (English/French) customer service professional who thrives in a fast-paced, detail-oriented environment? Do you bring a proactive mindset, strong critical thinking skills, and a passion for creating an exceptional client experience?
We’re currently hiring a Bilingual Customer Service Representative to join a high-performing, collaborative team in Milton. This is an exciting opportunity to grow within a company that values its people, invests in training, and offers advancement opportunities.
This position is responsible for handling inbound calls from customers, providing assistance with placing orders, compiling quotes and facilitating the delivery of products to customers. Once trained, Customer Support Specialists are expected to maintain a working knowledge of products in order to provide excellent service with accuracy and timeliness.
If you see yourself in this role and want to learn more about this opportunity then please apply to this job posting and reach out directly to patricia.van@randstad.ca with your most updated resume, the job posting’s reference number, and a brief synopsis of why you feel you would be a great fit for the role or apply directly on the Randstad website using your MyRandstad profile.
...
Advantages
- Competitive salary $25 - $33/hour based on experience
- Annual salary review
- 18 vacation/sick days per year. 50% will roll over to the next year if unused
- RRSP with 6% match
- Full benefits (health, dental, etc.), short term and long term disability
- Work for a growing organization
Responsibilities
- Communicates with customers via phone and email. Processes orders and requests for returns. - Provides quotes as needed.
- Effectively handles customer interactions. Identifies/resolves customer complaints/problems. Analyzes/rectifies customer concerns using established procedures.
- Works with various vendors in obtaining parts, checking status of orders, obtaining pricing, special quotes and availability of parts.
- Assist in inventory control. Solve discrepancies between customer service and warehouse.
- Operate in conformance with the requirements of the Alliant Power quality management system.
- Assist other employees both in and out of the department.
- Perform other related duties and assignments as required.
- Provide feedback on system needs/changes.
- Additional duties as required
Qualifications
- High School diploma
- 1-3 years of customer service experience (automotive or parts is preferred)
- Strong organizational and communication skills
- Critical thinking and attention to detail, with a proactive approach to problem solving
- Experience using MS Dynamics and Nav is an asset
- Ability to prioritize and multitasks
Summary
If you see yourself in this role and want to learn more about this opportunity then please apply to this job posting and reach out directly to patricia.van@randstad.ca with your most updated resume, the job posting’s reference number, and a brief synopsis of why you feel you would be a great fit for the role or apply directly on the Randstad website using your MyRandstad profile.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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