We are seeking a dynamic and passionate Bilingual Customer Service Representative to join our team. The ideal candidate is an excellent communicator who possesses perfect, demonstrated fluency in both French and English, both verbally and in writing. You will be the first voice and face of our company, playing a crucial role in establishing positive relationships with our diverse customer base
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Advantages
We believe in rewarding our employees for their commitment and essential bilingual skills. Benefits may include:
Competitive Compensation: Competitive base salary, often with a premium or bonus for bilingualism.
Comprehensive Insurance: Group insurance coverage (medical, dental, vision, disability, and life insurance).
Savings and Retirement: Retirement plan with employer contributions (depending on the company) and sometimes an employee share purchase program.
Professional Development: Full, paid training and ongoing learning, as well as clear opportunities for professional advancement and growth within the company.
Work-Life Balance: Flexible hours, potential for hybrid or remote work arrangements, and a generous vacation and personal day program.
Company Culture: A positive, dynamic, and inclusive work environment focused on employee well-being.
Responsibilities
As a Bilingual Customer Service Representative, your responsibilities will include:
Bilingual Customer Support: Provide exceptional customer service by addressing customer inquiries and concerns in both languages (French and English) via phone, email, and/or chat.
Problem Resolution: Analyze customer issues, determine the root cause, and provide detailed, accurate, and timely solutions, often managing a high volume of requests.
Information and Assistance: Provide accurate information regarding company products, services, policies, and procedures.
Transaction Management: Process orders, returns, exchanges, cancellations, or any other transactions, ensuring accuracy in the company systems.
Documentation: Clearly and completely document interactions and solutions in the Customer Relationship Management (CRM) system.
Collaboration: Work closely with other departments (Sales, Operations, Technical) to ensure the quick resolution of complex issues.
Qualifications
Essential Bilingualism: Perfect and fluent command of both French and English (oral and written).
Experience: Minimum of two (2) years of experience in a customer service or contact centre role.
Education: High school diploma (DES) or equivalent is required.
Technical Skills: Proficiency with computer tools, MS Office Suite, and the ability to navigate and work across multiple systems (CRM) simultaneously.
Aptitudes: Strong customer focus, excellent problem-solving skills, patience, and the ability to handle challenging situations with calm and professionalism.
Autonomy: Ability to work independently and as part of a team.
Summary
We are looking for a Bilingual Customer Service Representative (FR/EN) to deliver high-quality support to our clients by phone, email, and chat. The ideal candidate has at least 2 years of customer service experience, strong communication skills, and professional proficiency with computer tools and CRM systems. You will be responsible for responding to inquiries, resolving issues, processing transactions, and ensuring an exceptional customer experience while collaborating with other departments.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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We are seeking a dynamic and passionate Bilingual Customer Service Representative to join our team. The ideal candidate is an excellent communicator who possesses perfect, demonstrated fluency in both French and English, both verbally and in writing. You will be the first voice and face of our company, playing a crucial role in establishing positive relationships with our diverse customer base
Advantages
We believe in rewarding our employees for their commitment and essential bilingual skills. Benefits may include:
Competitive Compensation: Competitive base salary, often with a premium or bonus for bilingualism.
Comprehensive Insurance: Group insurance coverage (medical, dental, vision, disability, and life insurance).
Savings and Retirement: Retirement plan with employer contributions (depending on the company) and sometimes an employee share purchase program.
Professional Development: Full, paid training and ongoing learning, as well as clear opportunities for professional advancement and growth within the company.
Work-Life Balance: Flexible hours, potential for hybrid or remote work arrangements, and a generous vacation and personal day program.
...
Company Culture: A positive, dynamic, and inclusive work environment focused on employee well-being.
Responsibilities
As a Bilingual Customer Service Representative, your responsibilities will include:
Bilingual Customer Support: Provide exceptional customer service by addressing customer inquiries and concerns in both languages (French and English) via phone, email, and/or chat.
Problem Resolution: Analyze customer issues, determine the root cause, and provide detailed, accurate, and timely solutions, often managing a high volume of requests.
Information and Assistance: Provide accurate information regarding company products, services, policies, and procedures.
Transaction Management: Process orders, returns, exchanges, cancellations, or any other transactions, ensuring accuracy in the company systems.
Documentation: Clearly and completely document interactions and solutions in the Customer Relationship Management (CRM) system.
Collaboration: Work closely with other departments (Sales, Operations, Technical) to ensure the quick resolution of complex issues.
Qualifications
Essential Bilingualism: Perfect and fluent command of both French and English (oral and written).
Experience: Minimum of two (2) years of experience in a customer service or contact centre role.
Education: High school diploma (DES) or equivalent is required.
Technical Skills: Proficiency with computer tools, MS Office Suite, and the ability to navigate and work across multiple systems (CRM) simultaneously.
Aptitudes: Strong customer focus, excellent problem-solving skills, patience, and the ability to handle challenging situations with calm and professionalism.
Autonomy: Ability to work independently and as part of a team.
Summary
We are looking for a Bilingual Customer Service Representative (FR/EN) to deliver high-quality support to our clients by phone, email, and chat. The ideal candidate has at least 2 years of customer service experience, strong communication skills, and professional proficiency with computer tools and CRM systems. You will be responsible for responding to inquiries, resolving issues, processing transactions, and ensuring an exceptional customer experience while collaborating with other departments.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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