Are you a natural problem-solver with a passion for helping people? As a bilingual Customer Service Representative in Montreal, you will be the voice of our organization, creating exceptional experiences for our clients in the heart of our vibrant Montreal office. We are looking for an empathetic professional who excels at building trust and resolving inquiries with a smile. If you thrive in a dynamic, people-oriented environment and want to build a rewarding career in Customer service in Montreal, this role is the perfect next step for you!
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Advantages
• Earn a competitive hourly rate of $21 per hour.
• Work in a convenient office location in Downtown Montreal with easy access to public transit.
• Begin with a 6-month contract that offers potential for extension based on performance and business volume.
• Enjoy a stable daytime schedule from Monday to Friday, 9AM to 5PM.
Responsibilities
• Promptly and professionally answering incoming calls and web chats from clients.
• Developing deep product knowledge to effectively convey complex information.
• Using active listening to clarify information and de-escalate sensitive situations.
• Accurately documenting all customer inquiries and solutions in the system.
• Consistently maintaining established performance levels and quality standards.
• Identifying and responding to specific customer needs with creative solutions.
Qualifications
• Possess 1 to 5 years of relevant work experience including at least one in the banking or financing sector.
• Complete fluency in both French and English, both spoken and written to collaborate and provide support to other colleagues and business functions located outside of Quebec who do not speak French.
• A high school diploma is required, though a college diploma is preferred.
• Strong proficiency in the Microsoft Office suite and digital communication tools.
• Proven ability to listen with empathy while providing excellent service.
• Excellent organizational skills and the ability to work well within a team.
Summary
Ready to start your journey as a motivated professional. Join our team in Downtown Montreal as our newest Customer Service Representative. Please apply online.
All resumes received will be reviewed equally. Only selected candidates will be contacted.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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Are you a natural problem-solver with a passion for helping people? As a bilingual Customer Service Representative in Montreal, you will be the voice of our organization, creating exceptional experiences for our clients in the heart of our vibrant Montreal office. We are looking for an empathetic professional who excels at building trust and resolving inquiries with a smile. If you thrive in a dynamic, people-oriented environment and want to build a rewarding career in Customer service in Montreal, this role is the perfect next step for you!
Advantages
• Earn a competitive hourly rate of $21 per hour.
• Work in a convenient office location in Downtown Montreal with easy access to public transit.
• Begin with a 6-month contract that offers potential for extension based on performance and business volume.
• Enjoy a stable daytime schedule from Monday to Friday, 9AM to 5PM.
Responsibilities
• Promptly and professionally answering incoming calls and web chats from clients.
• Developing deep product knowledge to effectively convey complex information.
• Using active listening to clarify information and de-escalate sensitive situations.
...
• Accurately documenting all customer inquiries and solutions in the system.
• Consistently maintaining established performance levels and quality standards.
• Identifying and responding to specific customer needs with creative solutions.
Qualifications
• Possess 1 to 5 years of relevant work experience including at least one in the banking or financing sector.
• Complete fluency in both French and English, both spoken and written to collaborate and provide support to other colleagues and business functions located outside of Quebec who do not speak French.
• A high school diploma is required, though a college diploma is preferred.
• Strong proficiency in the Microsoft Office suite and digital communication tools.
• Proven ability to listen with empathy while providing excellent service.
• Excellent organizational skills and the ability to work well within a team.
Summary
Ready to start your journey as a motivated professional. Join our team in Downtown Montreal as our newest Customer Service Representative. Please apply online.
All resumes received will be reviewed equally. Only selected candidates will be contacted.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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