Are you a natural problem-solver with a passion for helping people? As a bilingual Customer Service Representative in Montreal, you will be the voice of our organization, creating exceptional experiences for our clients in the heart of our vibrant Montreal office. We are looking for an empathetic professional who thrives in a fast-paced, people-oriented environment and excels at building trust and resolving inquiries with a smile. If you want to build a rewarding career in Customer service in Montreal, this role is the perfect next step for you!
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Advantages
As a Bilingual Customer Service Representative, you will enjoy a variety of benefits designed to support your professional growth and work-life balance:
• Earn a competitive hourly rate of $21 per hour.
• Work in an office in Downtown Montreal with easy access to public transit.
• Start with a stable 6-month contract offering potential for extension.
• Enjoy a consistent daytime schedule from Monday to Friday, 9 AM to 5 PM.
Responsibilities
In this role, your daily tasks will focus on providing high-quality support and maintaining our standards of excellence:
• You will promptly and professionally answer incoming calls and web chats from our valued clients.
• You will develop deep product knowledge to effectively convey complex information to users.
• You will use active listening to clarify information and de-escalate sensitive situations with empathy.
• You will accurately document all customer inquiries and provided solutions within our internal system.
• You will identify and respond to specific customer needs by providing creative and efficient solutions.
Qualifications
To succeed as our next Bilingual Customer Service Representative, you should possess the following skills and experience:
• You have 1 to 5 years of relevant work experience, with at least one year in banking or finance.
• You are completely fluent in both French and English, both spoken and written. to communicate with customers and clients who do not speak French
• You hold a high school diploma, though a college diploma is strongly preferred for this role.
• You possess strong proficiency in the Microsoft Office suite and modern digital communication tools.
• You have a proven ability to listen with genuine empathy while providing excellent service.
Summary
Thank you for your interest in becoming our newest Bilingual Customer Service Representative in Montreal. We are excited to review your application and will contact selected candidates shortly to discuss the next steps in our hiring process.
Ready to start your journey as a motivated professional? Please apply online through our portal to ensure your application is processed. All resumes received will be reviewed equally. Only selected candidates will be contacted.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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Are you a natural problem-solver with a passion for helping people? As a bilingual Customer Service Representative in Montreal, you will be the voice of our organization, creating exceptional experiences for our clients in the heart of our vibrant Montreal office. We are looking for an empathetic professional who thrives in a fast-paced, people-oriented environment and excels at building trust and resolving inquiries with a smile. If you want to build a rewarding career in Customer service in Montreal, this role is the perfect next step for you!
Advantages
As a Bilingual Customer Service Representative, you will enjoy a variety of benefits designed to support your professional growth and work-life balance:
• Earn a competitive hourly rate of $21 per hour.
• Work in an office in Downtown Montreal with easy access to public transit.
• Start with a stable 6-month contract offering potential for extension.
• Enjoy a consistent daytime schedule from Monday to Friday, 9 AM to 5 PM.
Responsibilities
In this role, your daily tasks will focus on providing high-quality support and maintaining our standards of excellence:
...
• You will promptly and professionally answer incoming calls and web chats from our valued clients.
• You will develop deep product knowledge to effectively convey complex information to users.
• You will use active listening to clarify information and de-escalate sensitive situations with empathy.
• You will accurately document all customer inquiries and provided solutions within our internal system.
• You will identify and respond to specific customer needs by providing creative and efficient solutions.
Qualifications
To succeed as our next Bilingual Customer Service Representative, you should possess the following skills and experience:
• You have 1 to 5 years of relevant work experience, with at least one year in banking or finance.
• You are completely fluent in both French and English, both spoken and written. to communicate with customers and clients who do not speak French
• You hold a high school diploma, though a college diploma is strongly preferred for this role.
• You possess strong proficiency in the Microsoft Office suite and modern digital communication tools.
• You have a proven ability to listen with genuine empathy while providing excellent service.
Summary
Thank you for your interest in becoming our newest Bilingual Customer Service Representative in Montreal. We are excited to review your application and will contact selected candidates shortly to discuss the next steps in our hiring process.
Ready to start your journey as a motivated professional? Please apply online through our portal to ensure your application is processed. All resumes received will be reviewed equally. Only selected candidates will be contacted.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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