Tired of the typical "Big Box" call center grind? If you have 1+ years of call center experience and are looking for a professional office environment where you can truly apply your bilingualism and problem-solving skills, this is the role for you.
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We are hiring Bilingual Relocation Specialists in downtown Ottawa to support the Canadian Armed Forces. This isn't just "taking calls"—it’s managing a complex project for families who serve our country. You’ll move beyond scripts to become a subject matter expert, helping military families navigate some of the most important transitions of their lives.
Schedule & Rotational Shifts
- Days: Monday to Friday.
- Shifts: Monthly rotational shifts scheduled between 8:00 AM and 8:00 PM.
- Stability: Your schedule is set in advance, allowing you to plan your life outside of work with ease.
Advantages
- Competitive Pay: $21.63/hour with full-time hours and consistent weekly pay.
- Work-Life Balance: No weekends and no holidays. Enjoy your Saturdays and Sundays!
- Prime Location: Work in a vibrant office in the heart of Ottawa, surrounded by the best cafés and restaurants, and easily accessible by public transit.
- Paid Professional Development: We provide 4 weeks of structured, paid training to ensure you are an expert before you take your first consultation.
- Growth Potential: Opportunity to transition from general customer service into a specialized advisory role with a path toward permanent opportunities.
Responsibilities
- Expert Advisor: Conduct 30-minute scheduled planning sessions via phone and email to guide members through their relocation journey.
- Problem Solving: Assist clients with complex relocation hurdles, providing tactful and policy-based solutions.
- Financial Oversight: Review files and suggest claim strategies to ensure members maximize their benefits.
- Professional Documentation: Maintain high-quality, detailed records of every consultation to ensure a seamless experience for the member.
- Time Management: Successfully manage your consultation queue in a fast-paced, professional environment.
Qualifications
- Bilingualism: Fluency in both French and English is mandatory.
- Experience: 1+ years in a call center or high-volume customer service environment.
- Technical Proficiency: Ability to navigate multiple platforms while maintaining a high level of professionalism.
- Detail Oriented: Strong organizational skills and a "love for the details."
- Compliance: Must be able to obtain a government security clearance (reliability)
Summary
If you believe you are the best fit for this role, we want to hear from you directly. Send your resume to Gitika at gitika.arya@randstad.ca with the subject line "Bilingual Customer Service Representative." In your email, please highlight your specific experience working in call centres and how you thrive in fast paced environments.
This is an actively recruiting position with immediate vacancies.
We appreciate all applications, however, only those who meet the requirements for this role will be contacted.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
This posting is for existing and upcoming vacancies.
show more
Tired of the typical "Big Box" call center grind? If you have 1+ years of call center experience and are looking for a professional office environment where you can truly apply your bilingualism and problem-solving skills, this is the role for you.
We are hiring Bilingual Relocation Specialists in downtown Ottawa to support the Canadian Armed Forces. This isn't just "taking calls"—it’s managing a complex project for families who serve our country. You’ll move beyond scripts to become a subject matter expert, helping military families navigate some of the most important transitions of their lives.
Schedule & Rotational Shifts
- Days: Monday to Friday.
- Shifts: Monthly rotational shifts scheduled between 8:00 AM and 8:00 PM.
- Stability: Your schedule is set in advance, allowing you to plan your life outside of work with ease.
Advantages
- Competitive Pay: $21.63/hour with full-time hours and consistent weekly pay.
- Work-Life Balance: No weekends and no holidays. Enjoy your Saturdays and Sundays!
- Prime Location: Work in a vibrant office in the heart of Ottawa, surrounded by the best cafés and restaurants, and easily accessible by public transit.
...
- Paid Professional Development: We provide 4 weeks of structured, paid training to ensure you are an expert before you take your first consultation.
- Growth Potential: Opportunity to transition from general customer service into a specialized advisory role with a path toward permanent opportunities.
Responsibilities
- Expert Advisor: Conduct 30-minute scheduled planning sessions via phone and email to guide members through their relocation journey.
- Problem Solving: Assist clients with complex relocation hurdles, providing tactful and policy-based solutions.
- Financial Oversight: Review files and suggest claim strategies to ensure members maximize their benefits.
- Professional Documentation: Maintain high-quality, detailed records of every consultation to ensure a seamless experience for the member.
- Time Management: Successfully manage your consultation queue in a fast-paced, professional environment.
Qualifications
- Bilingualism: Fluency in both French and English is mandatory.
- Experience: 1+ years in a call center or high-volume customer service environment.
- Technical Proficiency: Ability to navigate multiple platforms while maintaining a high level of professionalism.
- Detail Oriented: Strong organizational skills and a "love for the details."
- Compliance: Must be able to obtain a government security clearance (reliability)
Summary
If you believe you are the best fit for this role, we want to hear from you directly. Send your resume to Gitika at gitika.arya@randstad.ca with the subject line "Bilingual Customer Service Representative." In your email, please highlight your specific experience working in call centres and how you thrive in fast paced environments.
This is an actively recruiting position with immediate vacancies.
We appreciate all applications, however, only those who meet the requirements for this role will be contacted.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
This posting is for existing and upcoming vacancies.
show more
