Bilingual Customer Support – Remote Assistance - Training Included – Hybrid

What does your team do?

- Remotely assist construction professionals around the world whenever they have a question or run into an issue with their electronic equipment.

- Using modern tools (live video, user-friendly apps), you’ll guide them step-by-step so they can get back to work with a smile.

Advantages
Bilingual Customer Support – Remote Assistance (Training Included) – Hybrid
Quebec city

Why you’ll love this opportunity:

- Your career launchpad: This position opened up due to an internal promotion. Here, we grow our talent!

- Ideal work-life balance: Dream schedule: Monday to Friday, 8:00 AM to 4:30 PM. No evenings, no weekends.

- Hybrid model: 3 days working from home / 2 days in the office (after your initial training).

- Salary: $50,000 to $54,000 / year depending on experience.

- Comprehensive group insurance including telemedicine services.

- RRSP with employer matching up to 4%.

- Vacation: 2 weeks of vacation + 40 hours of personal/floating days upon arrival.

- Free parking on-site and a bus line right next door.

Responsibilities
Bilingual Customer Support – Remote Assistance (Training Included) – Hybrid
Quebec city

Day-to-day, your role consists of:

- Answering customer inquiries: Spending 90% of your time on the phone taking inbound calls from clients (construction companies) facing technical issues with their electronic equipment.

- Guiding and advising (95% of the time in English): Interacting with English-speaking clients worldwide to help them use their electronic equipment in the field. For more complex cases, you may conduct video calls to better understand the issue and guide them more easily.

- Making clients' lives easier: Using active listening and common sense to understand their situation and walk them through solutions step-by-step (just like helping a friend set up a new phone over FaceTime).

- Team collaboration: Reaching out to internal experts whenever you face a more complex question. You are never on your own!

- Staying on track: Following up on cases via email or in the internal system.

Qualifications
Bilingual Customer Support – Remote Assistance (Training Included) – Hybrid
Quebec city

What we are looking for above all:

- Fluent bilingualism (French / English): Around 95% of calls are with an international English-speaking clientele. It’s the perfect opportunity to use your English every day! (You will communicate daily with English-speaking clients located outside of Quebec.)

- Great attitude and empathy: You enjoy communicating, stay calm under pressure, and take pride in solving problems.

- Curiosity and resourcefulness: You don't need a tech or mechanics degree—just an interest in understanding how things work.

- Initial customer service experience: Your interpersonal skills are what matter most!

Summary
Bilingual Customer Support – Remote Assistance (Training Included) – Hybrid
Quebec city

Ready to launch your career? Apply today!

Véronique Michaud

Phone: 418-525-2563

Email: veronique.michaud@randstad.ca

LinkedIn: linkedin.com/in/véronique-michaud-28b81b36

Website: www.randstad.ca

Working with Randstad is 100% free, confidential, and gives you exclusive access to the best opportunities in the Quebec City region.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.