Bilingual emergency incident dispatcher

• Competitive hourly wage of $34 to $37, depending on experience.
• Convenient rotating schedule: 2 weeks days, 2 weeks nights, 2 weeks afternoons – allowing for predictable planning.
• 7-month contract with a strong possibility of extension based on performance and operational needs.
• On-site position located in Toronto, within a secure, professional, and engaging environment.

Responsibilities
• Monitors for and identifies threats, trends, and incidents impacting The company
• Detailed report writing on critical incident escalation.
• Handles sensitive information with limited supervision.
• Consults on policy, procedure, and control development.
• Coordinates security guards as needed.
• Monitors access control systems and responds to alarms.
• Liaises with emergency services.
• Conducts open-source research.
• Supports timely completion of business processes.
• Participates in process improvement.
• Contributes to a positive work environment.
• Enhances knowledge and participates in knowledge transfer.
• Participates in personal performance management.

Qualifications
• Minimum 2 years' experience in a 911 Call Centre, Central Station Alarm Monitoring, or similar environment.
• Ability to work in a 24-hour department; shift work experience preferred.
• Strong customer service and communication skills; call center experience preferred.
• Strong documentation, investigative, and report writing skills.
• Intermediate computer skills; proficiency with Microsoft Office Suite.
• Strong attention to detail.
• Bilingual (French/English).
• Ability to prioritize tasks and work with competing priorities.
• Ability to collaborate and work independently.

Summary
Are you a dynamic, bilingual professional with strong analytical and communication skills, ready to make an impact in corporate safety? Send your application to marie.thiers@randstad.ca today.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.