Bilingual HR Service Specialist

If you thrive on helping others and have a knack for making complex policies feel simple, we want to meet you!


Full time Position
3-4 Months contract
Hybrid workstyle

Advantages
- Competitive Pay
- Work for a reputable company
- Monday to Friday schedule
- Weekends off !
- Weekly Pays


Responsibilities
- Act as the primary contact for inquiries regarding Payroll, Pension, Benefits, Vacation, and HR Policy.
- Issue Resolution: Investigate and resolve complex employee issues via phone, email, and chat, escalating to appropriate teams when necessary.
- System Navigation: Support the adoption of HR technology and assist with password resets and system-related questions.
- Documentation: Accurately log all interactions for reporting and follow-up, ensuring a high level of confidentiality and discretion.
- Operational Excellence: Maintain a 90% First Call Resolution (FCR) rate while meeting established Service Level Agreements (SLAs).

Qualifications
- Must be Bilingual ( French and English) Employees will be ffrom the entire province of Canada
- 2+ years Experience in Payroll, Benefits, HR, or Business Administration.
- Previous call center experience is a must, ideally with Dayforce and SAP expertise.
- Experience navigating HR/Payroll systems; Dayforce and SAP experience is highly preferred.
- Strong conflict resolution and de-escalation skills with the ability to communicate across all levels of the business.
- Ability to work 40 hours per week for the duration of the 3–4 month contract.

Summary
Think you’re the perfect fit?

If you’re ready to bring your expertise in payroll, benefits, and people operations to a team that values your impact, we want to hear from you!

Please apply directly on this posting or email your resume at melissa.bertrand@randtad.ca with title " Bilingual HR Service Specialist"

*Only applications selected for the position will be contacted within 24 to 48 working hours*

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.