Join our team as a Operations Officer and play a key role in supporting our Anti-Money Laundering (AML) department. You will be the primary point of contact for customers, gathering information and providing exceptional customer service. This is a hybrid role, currently with a blend of remote and in-office work, transitioning to primarily in-office (4 days) in November. This role offers great exposure to AML/Fraud processes within a reputable financial institution.
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Position: Operations Officer III
Shift: Monday - Friday, 8:30 AM - 4:30 PM (flexibility may be available)
Salary: $25/hour
Location: 4880 Tahoe Boulevard, Mississauga, Ontario (Hybrid, transitioning to primarily in-office)
Advantages
Enjoy a collaborative team environment, gain valuable experience in AML/Fraud, and experience variety in your daily tasks. Opportunities for conversion to a permanent position exist.
Responsibilities
Handle inbound and outbound calls (10-12 calls daily), gather customer information, and maintain accurate records. Collaborate with internal teams and adhere to strict SLAs and regulatory requirements. Maintain professional and empathetic communication with a high-profile clientele.
Qualifications
Fully bilingual (English/French) is required. At least 1 year of contact center experience and 5-7 years of customer service experience are essential. Strong communication (written and verbal), problem-solving, and analytical skills are crucial. Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) is required. A university degree or equivalent work experience is preferred. Prior experience with SLAs and AML is a plus.
Summary
If you are a highly motivated and experienced customer service professional with excellent communication skills and a passion for providing exceptional customer support, we encourage you to apply. This is an excellent opportunity to develop your skills and advance your career within a dynamic and growing team.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
Join our team as a Operations Officer and play a key role in supporting our Anti-Money Laundering (AML) department. You will be the primary point of contact for customers, gathering information and providing exceptional customer service. This is a hybrid role, currently with a blend of remote and in-office work, transitioning to primarily in-office (4 days) in November. This role offers great exposure to AML/Fraud processes within a reputable financial institution.
Position: Operations Officer III
Shift: Monday - Friday, 8:30 AM - 4:30 PM (flexibility may be available)
Salary: $25/hour
Location: 4880 Tahoe Boulevard, Mississauga, Ontario (Hybrid, transitioning to primarily in-office)
Advantages
Enjoy a collaborative team environment, gain valuable experience in AML/Fraud, and experience variety in your daily tasks. Opportunities for conversion to a permanent position exist.
Responsibilities
Handle inbound and outbound calls (10-12 calls daily), gather customer information, and maintain accurate records. Collaborate with internal teams and adhere to strict SLAs and regulatory requirements. Maintain professional and empathetic communication with a high-profile clientele.
...
Qualifications
Fully bilingual (English/French) is required. At least 1 year of contact center experience and 5-7 years of customer service experience are essential. Strong communication (written and verbal), problem-solving, and analytical skills are crucial. Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) is required. A university degree or equivalent work experience is preferred. Prior experience with SLAs and AML is a plus.
Summary
If you are a highly motivated and experienced customer service professional with excellent communication skills and a passion for providing exceptional customer support, we encourage you to apply. This is an excellent opportunity to develop your skills and advance your career within a dynamic and growing team.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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