The Operations Officer plays a key role in connecting with customers and branches to gather information required to satisfy Regulatory and Bank requirements. This role utilizes expert communication skills to build trust and confidence between Banking Services and the customer. You will handle inbound and outbound calls, gathering information to fulfill requests for information (RFIs) and maintain accurate customer databases. This role offers great exposure to AML/Fraud and involves working with high-profile customers.
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Position: Customer Remediation Officer
Shift: Monday – Friday – 8:30 AM - 4:30 PM (8 AM - 4 PM or 9 AM - 5 PM also considered). Hybrid for now, transitioning to 4 days in office starting November.
Salary: $25/hour
Location: 4880 Tahoe Boulevard, Mississauga, Ontario (TDB0016)
Advantages
This role provides valuable experience in AML/Fraud, offers variety and autonomy in daily tasks, and allows you to work with a diverse and social team of 20 people. Potential for extension and conversion to a permanent position.
Responsibilities
Daily responsibilities include handling 10-12 inbound and outbound calls (average 20-40 minutes each), gathering customer information to satisfy regulatory and bank requirements, liaising with branches to obtain additional documentation, maintaining accurate customer databases, and adhering to SLAs and documented procedures. You will prioritize requests based on regulatory requirements and internal service level agreements, and consistently exercise discretion in managing correspondence and information.
Qualifications
Must be fully bilingual (English/French), possess at least one year of experience in a similar role, and have prior experience with SLAs. Excellent analytical and problem-solving skills, strong listening, writing and verbal communication skills, high proficiency in Microsoft applications (Excel, Word, PowerPoint, Visio), and above-average telephone customer service skills (call center experience preferred) are essential. A university degree or equivalent work experience is required. Candidates should be collaborative, demonstrate teamwork, and take ownership of their work. Experience with AML is a plus, as is prior banking experience.
Summary
If you are a highly communicative, detail-oriented individual with strong customer service skills and experience in a similar role, we encourage you to apply! This is a fantastic opportunity to grow your career within a dynamic team environment.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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The Operations Officer plays a key role in connecting with customers and branches to gather information required to satisfy Regulatory and Bank requirements. This role utilizes expert communication skills to build trust and confidence between Banking Services and the customer. You will handle inbound and outbound calls, gathering information to fulfill requests for information (RFIs) and maintain accurate customer databases. This role offers great exposure to AML/Fraud and involves working with high-profile customers.
Position: Customer Remediation Officer
Shift: Monday – Friday – 8:30 AM - 4:30 PM (8 AM - 4 PM or 9 AM - 5 PM also considered). Hybrid for now, transitioning to 4 days in office starting November.
Salary: $25/hour
Location: 4880 Tahoe Boulevard, Mississauga, Ontario (TDB0016)
Advantages
This role provides valuable experience in AML/Fraud, offers variety and autonomy in daily tasks, and allows you to work with a diverse and social team of 20 people. Potential for extension and conversion to a permanent position.
Responsibilities
...
Daily responsibilities include handling 10-12 inbound and outbound calls (average 20-40 minutes each), gathering customer information to satisfy regulatory and bank requirements, liaising with branches to obtain additional documentation, maintaining accurate customer databases, and adhering to SLAs and documented procedures. You will prioritize requests based on regulatory requirements and internal service level agreements, and consistently exercise discretion in managing correspondence and information.
Qualifications
Must be fully bilingual (English/French), possess at least one year of experience in a similar role, and have prior experience with SLAs. Excellent analytical and problem-solving skills, strong listening, writing and verbal communication skills, high proficiency in Microsoft applications (Excel, Word, PowerPoint, Visio), and above-average telephone customer service skills (call center experience preferred) are essential. A university degree or equivalent work experience is required. Candidates should be collaborative, demonstrate teamwork, and take ownership of their work. Experience with AML is a plus, as is prior banking experience.
Summary
If you are a highly communicative, detail-oriented individual with strong customer service skills and experience in a similar role, we encourage you to apply! This is a fantastic opportunity to grow your career within a dynamic team environment.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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