As a Bilingual Administration & Co-Pay Assistant, you will play a critical role in supporting specialized patient assistance and pharma commercialization programs. This position balances essential office administration with specialized financial assistance coordination. You will be responsible for accurately processing financial co-pay and concierge requests, maintaining strict compliance with payment timelines, and managing records to maximize positive outcomes for patients, pharmacies, and physicians.
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Job Type: Full-Time, Permanent
Salary Range: $50,000 – $53,000 (Based on experience)
Language Requirement: Fully Bilingual (French & English)
Location: 100% Remote (Based in Quebec, Canada)
Advantages
00% Work-From-Home: A stable, permanent corporate opportunity with complete remote flexibility.
Comprehensive Health Protection: Competitive base salary accompanied by robust medical, dental, and vision care packages.
Holistic Wellness Offerings: Access to extensive physical, emotional, financial, and social wellness programs.
Family-Centric Care: Specialized support including backup dependent care, adoption/infertility assistance, paid parental leave, and paid caregiver leave.
Professional Advancement: Tailored training programs, proactive mentorship initiatives, employee resource groups, and dedicated professional development pathways to foster long-term career growth.
Responsibilities
Co-Pay Assistance Coordination: Process financial co-payment assistance requests for patients, pharmacies, and physicians; coordinate directly with accounting teams and third-party payment administrators to ensure accurate, timely electronic transaction processing.
Program & Data Auditing: Audit, maintain, and generate business location reports; proactively identify and resolve administrative discrepancies, error check data, and keep cross-functional team files updated.
General Administration: Manage incoming program mail, type correspondence, draft client presentations, manage calendar appointments, and maintain organized digital filing systems.
Cross-Departmental Collaboration: Liaise frequently with Program Managers to ensure all Co-Pay Key Performance Indicators (KPIs) are met and workload issues are efficiently resolved.
Safety & Compliance: Promote professional working relationships while complying with all health policies and safety guidelines; accurately flag and report all programmatic Adverse Events (AEs) to assigned compliance units.
Qualifications
Language Requirement: Fluent professional bilingualism (English/French, oral and written). This role requires bilingualism to serve a national patient base and collaborate with stakeholders outside of Quebec.
Experience: 3–5 years of experience in an administrative role within a pharmaceutical, specialty pharmacy, healthcare, or medical insurance setting.
Technical Fluency: In-depth, advanced proficiency with the Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook) and a proven accuracy track record when entering large amounts of data.
Skills & Competencies:
Strong mathematical and financial acumen combined with precise analytical skills.
Excellent problem-solving capabilities; ability to resolve workflow and payment processing issues quickly.
Superb organizational skills, rigorous attention to detail, and a proven ability to meet strict deadlines.
Education: Post-secondary education in a related field or an equivalent combination of professional experience and training.
Summary
This is your opportunity to become the face of excellence for a Canadian healthcare leader. If you possess a strong sense of clinical professionalism and know how to navigate complex administration with deep empathy, apply today to help us create healthier futures.
jessica.bayuk@randstad.ca
melissa.banduenga@randstad.ca
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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As a Bilingual Administration & Co-Pay Assistant, you will play a critical role in supporting specialized patient assistance and pharma commercialization programs. This position balances essential office administration with specialized financial assistance coordination. You will be responsible for accurately processing financial co-pay and concierge requests, maintaining strict compliance with payment timelines, and managing records to maximize positive outcomes for patients, pharmacies, and physicians.
Job Type: Full-Time, Permanent
Salary Range: $50,000 – $53,000 (Based on experience)
Language Requirement: Fully Bilingual (French & English)
Location: 100% Remote (Based in Quebec, Canada)
Advantages
00% Work-From-Home: A stable, permanent corporate opportunity with complete remote flexibility.
Comprehensive Health Protection: Competitive base salary accompanied by robust medical, dental, and vision care packages.
Holistic Wellness Offerings: Access to extensive physical, emotional, financial, and social wellness programs.
Family-Centric Care: Specialized support including backup dependent care, adoption/infertility assistance, paid parental leave, and paid caregiver leave.
...
Professional Advancement: Tailored training programs, proactive mentorship initiatives, employee resource groups, and dedicated professional development pathways to foster long-term career growth.
Responsibilities
Co-Pay Assistance Coordination: Process financial co-payment assistance requests for patients, pharmacies, and physicians; coordinate directly with accounting teams and third-party payment administrators to ensure accurate, timely electronic transaction processing.
Program & Data Auditing: Audit, maintain, and generate business location reports; proactively identify and resolve administrative discrepancies, error check data, and keep cross-functional team files updated.
General Administration: Manage incoming program mail, type correspondence, draft client presentations, manage calendar appointments, and maintain organized digital filing systems.
Cross-Departmental Collaboration: Liaise frequently with Program Managers to ensure all Co-Pay Key Performance Indicators (KPIs) are met and workload issues are efficiently resolved.
Safety & Compliance: Promote professional working relationships while complying with all health policies and safety guidelines; accurately flag and report all programmatic Adverse Events (AEs) to assigned compliance units.
Qualifications
Language Requirement: Fluent professional bilingualism (English/French, oral and written). This role requires bilingualism to serve a national patient base and collaborate with stakeholders outside of Quebec.
Experience: 3–5 years of experience in an administrative role within a pharmaceutical, specialty pharmacy, healthcare, or medical insurance setting.
Technical Fluency: In-depth, advanced proficiency with the Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook) and a proven accuracy track record when entering large amounts of data.
Skills & Competencies:
Strong mathematical and financial acumen combined with precise analytical skills.
Excellent problem-solving capabilities; ability to resolve workflow and payment processing issues quickly.
Superb organizational skills, rigorous attention to detail, and a proven ability to meet strict deadlines.
Education: Post-secondary education in a related field or an equivalent combination of professional experience and training.
Summary
This is your opportunity to become the face of excellence for a Canadian healthcare leader. If you possess a strong sense of clinical professionalism and know how to navigate complex administration with deep empathy, apply today to help us create healthier futures.
jessica.bayuk@randstad.ca
melissa.banduenga@randstad.ca
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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