Bilingual Service Availability Representative - 55031

wide-impact or potential wide-impacting outages; identifying trends and opportunities for improvement as well as providing ongoing feedback; and building ongoing support proficiency for other skills and applications. Candidates must be fully bilingual (French and English), possess above average computing and navigational skills, and have exceptional customer service skills. A technical support background or related education is required, as is the ability to type at least 30 words per minute and general knowledge of PC hardware and components. Experience with ticketing systems is an asset, as is a technical degree and/or IT Certification. Candidates must be comfortable using a mobile device for multi-factor authentication. No time off is permitted in the first week of training, and time off during weeks 2-4 requires manager approval. Contractors are limited to a maximum of 3 weeks of time off annually, requiring prior manager approval.

Position: Service Availability Representative
Shift: Rotational shift: 24/7/365. Must be able to work all three shifts.
Location: London, ON (preferred, onsite). Remote work considered for bilingual candidates in Ontario, Quebec, or New Brunswick (excluding greater metropolitan areas of Montreal, Quebec City, Ottawa, and Toronto).

Advantages
Opportunity for conversion to a permanent position after two years.
Work for a recognized financial institution

Responsibilities
Job Description / Accountabilities:
The primary accountability of this position is to provide first level technical support. Key responsibilities include:
(1) Respond to a variety of inbound colleague calls/emails
(2) Ensure accurate and detailed problem documentation/ticketing
(3) Provide timely escalation and follow-up with support groups and colleagues
(4) Identify and escalate wide-impact or potential wide-impacting outages
(4) Identify trends and opportunities for improvement as well as provide ongoing feedback
(5) Build ongoing support proficiency for other skills and applications

Qualifications
Fluency in French and English (reading, speaking, writing); above-average computing and navigational skills; exceptional customer service skills; good knowledge of Microsoft O365 (Word, Excel, OneNote, PowerPoint); technical support background or related education; ability to type 30+ wpm; general knowledge of PC hardware and components; experience with ticketing systems (asset); technical degree/IT certification (preferred).

Summary
To apply, please submit your resume and complete the knockout questionnaire. Please specify your location in your submission.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.