job details
summary
- London, Ontario
- Contract
- sectorAdministrative Support
- reference number83THU58STFEN
job details
Provide first-level technical support, responding to inbound colleague calls and emails. Ensure accurate problem documentation, timely escalation to support groups, and identification of potential outages. Identify trends and opportunities for improvement. Build ongoing support proficiency for various applications. This role requires fluency in both English and French.
...
Position: Service Availability Representative
Shift: Rotational shifts (24/7/365); must be able to work all shifts.
Location: London, ON
Pay - $23.50
Advantages
Opportunity for conversion to permanent employment after two years.
Work for one of the top 5 banks in Canada
Responsibilities
Respond to inbound colleague calls/emails; ensure accurate problem documentation/ticketing; provide timely escalation and follow-up; identify and escalate wide-impact outages; identify trends and opportunities for improvement; build ongoing support proficiency.
Qualifications
Fluency in French and English (read, speak, write); above average computing and navigational skills; exceptional customer service skills; good knowledge of Microsoft O365 (Word, Excel, OneNote, PowerPoint); technical support background or related education; typing speed of at least 30 words per minute; general knowledge of PC hardware. Experience with ticketing systems and a technical degree/IT certification are assets. Candidates must be comfortable using a mobile device for multi-factor authentication.
Summary
If you are a bilingual candidate with strong technical skills and exceptional customer service abilities, we encourage you to apply. Please note that no time off is permitted during the first week of training, and limited time off is allowed in subsequent weeks. Successful candidates will undergo a French language assessment.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
Provide first-level technical support, responding to inbound colleague calls and emails. Ensure accurate problem documentation, timely escalation to support groups, and identification of potential outages. Identify trends and opportunities for improvement. Build ongoing support proficiency for various applications. This role requires fluency in both English and French.
Position: Service Availability Representative
Shift: Rotational shifts (24/7/365); must be able to work all shifts.
Location: London, ON
Pay - $23.50
Advantages
Opportunity for conversion to permanent employment after two years.
Work for one of the top 5 banks in Canada
Responsibilities
Respond to inbound colleague calls/emails; ensure accurate problem documentation/ticketing; provide timely escalation and follow-up; identify and escalate wide-impact outages; identify trends and opportunities for improvement; build ongoing support proficiency.
Qualifications ...
Position: Service Availability Representative
Shift: Rotational shifts (24/7/365); must be able to work all shifts.
Location: London, ON
Pay - $23.50
Advantages
Opportunity for conversion to permanent employment after two years.
Work for one of the top 5 banks in Canada
Responsibilities
Respond to inbound colleague calls/emails; ensure accurate problem documentation/ticketing; provide timely escalation and follow-up; identify and escalate wide-impact outages; identify trends and opportunities for improvement; build ongoing support proficiency.
Qualifications ...
Fluency in French and English (read, speak, write); above average computing and navigational skills; exceptional customer service skills; good knowledge of Microsoft O365 (Word, Excel, OneNote, PowerPoint); technical support background or related education; typing speed of at least 30 words per minute; general knowledge of PC hardware. Experience with ticketing systems and a technical degree/IT certification are assets. Candidates must be comfortable using a mobile device for multi-factor authentication.
Summary
If you are a bilingual candidate with strong technical skills and exceptional customer service abilities, we encourage you to apply. Please note that no time off is permitted during the first week of training, and limited time off is allowed in subsequent weeks. Successful candidates will undergo a French language assessment.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show moreSummary
If you are a bilingual candidate with strong technical skills and exceptional customer service abilities, we encourage you to apply. Please note that no time off is permitted during the first week of training, and limited time off is allowed in subsequent weeks. Successful candidates will undergo a French language assessment.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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