Are you looking for a dynamic environment where your experience is recognized and valued, and where you can grow?
We invite you to join our team so that, thanks to your talent and experience, you can help make a difference in our clients' daily lives.
...
Under the supervision of the IT Services Manager, you will be the first point of contact with our clients, helping them resolve various IT issues efficiently and professionally.
Profile sought:
•Studies in computer science or relevant experience
•Bilingualism
•Customer service experience
Advantages
• Health, dental
• Paid time off
• Paid leave and sick days
• Leadership programs
• Schedule: Monday to Friday
Responsibilities
• Assist customers and provide support within the Technical and Warranty department
• Provide technical support for all qualified products
• Communicate with customers by phone, through case management systems, and tools to help resolve service issues
• Take ownership for documenting and monitoring adherence to all account-related processes and procedures
• Handle service requests with a sense of urgency
• Respond to concerns using problem-solving skills, tact, and discretion
• Attend periodic team and department meetings to pass on and obtain new knowledge, policy changes, or other urgent information
• Understand and follow security policies
Qualifications
• College diploma in computer science with relevant experience, or high school diploma with experience in computer science.
• Proficiency in Google Workspace (Gmail, Docs, Drive) and Microsoft Office (Excel, Word, Outlook).
• Excellent communication skills in French and English. As you will be assisting anglophone clients in Canada (outside Quebec), excellent spoken and written English is required.
• Customer service experience (two years)
• Professional and positive attitude, with strong communication skills.
• Motivated, reliable, and able to work independently while meeting deadlines.
• Ability to work well under pressure and in a team.
Summary
As part of our team, you'll help our clients by addressing their customers' concerns, providing support, and resolving issues.
Job Type: Full-time
Pay: $20.00 to $24.00 per hour
If you're interested, we want to hear from you! Please apply via the job posting or by email, and make sure to include "Bilingual Technical Support Specialist" in the subject line.
lina.tabares@randstad.ca
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
Are you looking for a dynamic environment where your experience is recognized and valued, and where you can grow?
We invite you to join our team so that, thanks to your talent and experience, you can help make a difference in our clients' daily lives.
Under the supervision of the IT Services Manager, you will be the first point of contact with our clients, helping them resolve various IT issues efficiently and professionally.
Profile sought:
•Studies in computer science or relevant experience
•Bilingualism
•Customer service experience
Advantages
• Health, dental
• Paid time off
• Paid leave and sick days
• Leadership programs
• Schedule: Monday to Friday
Responsibilities
• Assist customers and provide support within the Technical and Warranty department
• Provide technical support for all qualified products
• Communicate with customers by phone, through case management systems, and tools to help resolve service issues
• Take ownership for documenting and monitoring adherence to all account-related processes and procedures
• Handle service requests with a sense of urgency
...
• Respond to concerns using problem-solving skills, tact, and discretion
• Attend periodic team and department meetings to pass on and obtain new knowledge, policy changes, or other urgent information
• Understand and follow security policies
Qualifications
• College diploma in computer science with relevant experience, or high school diploma with experience in computer science.
• Proficiency in Google Workspace (Gmail, Docs, Drive) and Microsoft Office (Excel, Word, Outlook).
• Excellent communication skills in French and English. As you will be assisting anglophone clients in Canada (outside Quebec), excellent spoken and written English is required.
• Customer service experience (two years)
• Professional and positive attitude, with strong communication skills.
• Motivated, reliable, and able to work independently while meeting deadlines.
• Ability to work well under pressure and in a team.
Summary
As part of our team, you'll help our clients by addressing their customers' concerns, providing support, and resolving issues.
Job Type: Full-time
Pay: $20.00 to $24.00 per hour
If you're interested, we want to hear from you! Please apply via the job posting or by email, and make sure to include "Bilingual Technical Support Specialist" in the subject line.
lina.tabares@randstad.ca
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
