Bilingual Travel Experience Advisor, Amadeus Specialist

As a Bilingual Travel Experience Advisor, you will serve as a trusted technical authority for national travelers and out-of-province partners. In this role, you will combine high-level Amadeus GDS functionality (complex airfare ticketing, exchanges, and reissues) with regulatory compliance (OPC / TICO) to deliver exceptional end-to-end travel solutions across phone, email, and chat.



Title: Travel Experience Specialist
Contract Type: Full-time contract with potential for permanency post-probation
Start Date / Duration: Immediate start; 2 weeks paid training plus 2–4 weeks nesting period

Training: Fully paid initial instruction; mandatory pass required before handling live interactions
Location / Workplace Model: 100% Remote (Canada wide)

Schedule: 40 hours/week, monthly rotating shifts (Monday–Friday 9:00 AM – 7:00 PM EST; including up to two Saturdays per month 9:00 AM – 5:00 PM EST based on business needs)

Pay / Salary: $22.00 per hour + access to immediate monetary and non-monetary recognition programs

Advantages
Major Canadian institutions frequently use agencies as their exclusive point of entry—a contract is often the premier "test drive" leading to a permanent position.

As a contract professional through Randstad, you gain immediate access to competitive optional health/benefits insurance, weekly automated timesheets, and a 4% accrued vacation pay structure.



Upon transition to permanent status, you unlock an exceptional total rewards package:

-Salary revision eligibility after 3 months of permanent status based on performance
-Performance bonuses tied to service quality, call handling, and schedule adherence
-100% employer-paid health care coverage for individual plans (excludes family coverage and long-term disability)
-2 weeks paid vacation, 5 additional paid care days, standard paid holidays, plus your birthday off
-Company-matched pension plan and Employee Assistance Program (EAP)
-Points-based recognition platform redeemable for top retailer gift cards and credits


Responsibilities
GDS Technical Execution: Utilize advanced Amadeus GDS commands to execute complex airfare ticketing, split PNRs, manual fares, exchanges, refunds, and reissues with zero-error accuracy.

Omnichannel Client Care: Manage incoming client inquiries across phone, email, and live chat, delivering tailored travel recommendations within specified budgets.

Full Itinerary Curation: Secure comprehensive arrangements including accommodations, travel insurance, ground transfers, rental vehicles, and curated tours for leisure, group, and multi-destination itineraries.

Regulatory & Safety Guidance: Provide precise advice regarding required travel documentation, regional restrictions, entry/visa requirements, and health and safety guidelines.

Value Addition: Proactively introduce relevant travel upgrades, insurance protection, and complementary services to enhance the traveler's experience.

Data Security & Quality: Maintain strict adherence to corporate privacy standards, PCI compliance for client financial data, and established operational KPIs (Quality Assurance, handle time, and schedule adherence).

Qualifications
GDS Mastery (Mandatory): Minimum of 1–2+ years of hands-on technical proficiency in Amadeus GDS, specifically with proven experience handling ticketing, reissues, and schedule changes.

Travel Industry Background: Minimum 3 years of hands-on experience in retail travel agencies, corporate TMCs, or airline environments.

Regulatory Certification (Mandatory):

OPC Certification (Office de la protection du consommateur) for Quebec-based candidates, OR

TICO Certification (Travel Industry Council of Ontario) for Ontario-based candidates.

Bilingual Proficiency: Native or professional fluency in both English and French (verbal and written) to support national clients and partners.

Customer Operations Focus: Minimum 1–2 years in customer service, call center operations, or hospitality environments.

Technical Setup: Dedicated home office workspace equipped with a reliable wired high-speed internet connection (Ethernet cable required).

Summary
The ideal candidate is a self-motivated, fast-learning travel specialist who thrives in a high-volume, dynamic environment. You pair advanced technical Amadeus expertise with genuine empathy, precision, and mandatory regulatory compliance to elevate every client journey.

Ready to launch your remote travel career with an industry leader?

Submit your resume directly to amal.abubaker@randstad.ca with the subject line "Travel Experience Advisor - Amadeus" to fast-track your profile directly to our hiring team!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

This posting is for existing and upcoming vacancies.