Bliingual Service Call Specialist

Position type: Permanent
Location: On-site (with flexibility for remote work in the evenings and on weekends)
Schedule: 40 hours/week, daytime schedule
Salary: $48,000 to $52,000 annually
Start date: As soon as possible

Advantages
Group insurance after 3 months (employer covers 50%)

Free on-site parking

Casual dress code

Social activities throughout the year (BBQs, team events, etc.)

A collaborative, friendly, and down-to-earth team environment

Responsibilities
Prioritize and assign requests to the appropriate internal or external resources

Create and track service tickets in our internal system

Follow up on open tickets until the issue is resolved

Prepare and send purchase orders as needed

Work closely with management, accounting, and project teams

Maintain accurate records and documentation related to services

Support ongoing process improvements in collaboration with leadership

Occasionally participate in an after-hours emergency call rotation

Qualifications
Fully bilingual (English/French) – both written and spoken

Minimum 2 years of experience in a service coordination or call center role

Proficient with Microsoft Office (Outlook, Excel, Word)

Excellent communication, problem-solving, and prioritization skills

Strong sense of autonomy and ability to learn quickly

Summary
Interested in this position?

Apply online or send your resume to juliette.urbain@randstad.ca!

We look forward to meeting you!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.