Business Analyst - IT II- MFCJP00016993

In this professional analytical role, you will provide critical delivery and execution support during a period of significant strategic change, growth, and operating model evolution. Acting as a vital bridge between project stakeholders, technology teams, and core business lines, you will help coordinate project deliverables, oversee testing verification activities, and compile high-fidelity project documentation. Your efforts will directly contribute to enterprise organizational readiness as the division migrates toward its future-state Target Operating Model (TOM), blending long-term transformational strategy with day-to-day operational excellence.



Advantages
High-Visibility Transformation: Play a key tactical role in enabling the smooth execution of a massive, enterprise-wide operational and tech transformation.

Dual Strategy & Operations Exposure: Gain unique, direct exposure to long-term corporate strategy, technology delivery lifecycles, and immediate operational efficiency improvements.

Collaborative Team Footprint: Partner across diverse, multi-layered business units, helping to manage project dependencies and align cross-functional tech squads.

Professional Growth Platform: Embed yourself in a modern corporate culture that values data-driven improvements, professional adaptability, and customer-centric design.



Responsibilities
Transformation Delivery Support: Support the execution of strategic priorities related to corporate transformation, technology integration, and operational efficiency maps.

Requirement & Artifact Maintenance: Gather, review, and maintain clear, structured project documentation, user guides, tracking logs, and business process mappings.

Testing & Quality Coordination: Assist with user testing activities, validate workflow updates against defined business criteria, and monitor post-implementation results.

Dependency & Alignment Monitoring: Work closely with operations teams and project stakeholders to track task dependencies, flag execution bottlenecks, and maintain alignment across squads.

Organizational Readiness: Contribute actively to organizational change management and readiness efforts as the business smoothly transitions toward its new operational model.

Continuous Operational Improvement: Analyze active customer service workflows, identify system friction points, and recommend right-sized solutions to optimize day-to-day delivery.



Qualifications
Experience: 3 to 5 years of progressive professional experience operating as a Business Analyst, Operations Analyst, or Systems Coordinator within complex corporate settings.

Industry Context: Prior experience or a strong foundational background working within the customer service, retail, or operations industry.

Analytical Capability: Keen, meticulous attention to detail combined with strong problem-solving and systematic data analysis skills.

Agile Adaptability: Proven high aptitude to absorb complex technical and operational information quickly, with the ability to work efficiently in a fast-paced, rapidly evolving environment.

Education: Post-secondary education (Degree or Diploma in Business Administration, Information Technology, Operations Management) or equivalent practical work experience.

Soft Skills: Outstanding verbal and written communication skills; strong interpersonal, collaboration, and relationship-building capabilities. Demonstrates a proactive, customer-centric mindset with a "go above and beyond" approach.

Preferred Assets
Bilingual proficiency in both English and French (written and verbal) is considered a strong asset.

Prior experience or familiarity with health and dental insurance domains, claims processing systems, or affinity group benefit models.



Summary
If you are a detail-oriented Business Analyst or Operations Specialist who pairs strong analytical acumen with a passion for driving customer-centric transformation and navigating target operating model rollouts, this Level II IT mandate is a phenomenal match. Bring your documentation precision, testing support skills, and proactive communication style to an industry-defining engineering and operations team today!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.