Business Centre Clerk - London

This individual for this position will need to be self-motivated with excellent organizational, analytical and communication skills who has a good understanding of time management. While primarily working in the office, there may be a requirement to work from other locations. Expectations include being able to work flexible hours, sometimes outside of traditional business hours to support projects or events.
Reporting to the Team Lead/Manager, the business centre clerk is required to collaborate effectively with all internal clients and is responsible for the overall in-office client experience.

The details of this role that will help you decide if it’s the right move for you…
Location: London, ON (Onsite)
Salary: $22/Hour
Duration: 6 months (Possibility of Extension)
Monday to Friday 8:30 AM – 5:00 PM – Overtime when required

Advantages
●Gain experience working for a leading and globally recognized firm
●Work full time hours on a 6 month assignment
●Earn a competitive pay rate
●This is an onsite role
● Strong potential of extension



Responsibilities
Business Centre Responsibilities (50%)

Critical attributes of this position include: excellence in customer service, positive, proactive “can do” attitude, strong interpersonal and communication skills. Digital and/or technical skills, attention to detail, exceptional organizational skills, discretion in handling confidential information, ability to handle multiple priorities and flexibility to prioritize and adapt to changing demands, deadlines and work in a team environment are essential.

● Responsible for providing our internal/external clients with enhanced customer care, this includes
responding to issues, concerns, providing information etc.
● Responsible for checking the Business Centre database (Premier office) on a regular basis for client
requests.
● Responsible for monitoring and forwarding incoming Right faxes via company fax Services email inbox.
● Responsible for issuing and maintaining inventory of daily security visitor passes, and sending a list of
delinquent users to the Facility team.
● Responsible for emailing scanned mail/registered mail confirmation receipts to clients as needed.
● Adaptable and able to work within tight deadlines, demonstrating flexibility.
● Responsible for taking on a “Buddy”role for new hires and summer students.
● Responsible for notifying clients of rush inbound urgent packages and envelopes.
● Responsible to provide backup support to the Copy Centre
● Responsible for receiving and delivering large cartons to internal clients.
● Responsible for preparing and processing registered mail and xpress post mail using the Canada Post
“SendPro” online system.
● Responsible for receiving, sorting, & notify the recipient of Canada post mail via email.
● Responsible for maintaining standard supplies in the convenience centers.
● Responsible for monitoring and replenishing staples supply in the copy room (as per LOS supply list).
● Responsible for sorting and distributing daily inbound/outbound interoffice mail including “Staples”
orders.
● Responsible for sorting and packing interoffice mail for pre scheduled mail runs to other locations.
● Responsible for sorting & processing of Canada Post outgoing mail including registered mail utilizing
the Pitney Bowes System, and performing general maintenance of the mailing machine.
● Responsible for identifying unknown recipient mail on the iClient/Ipower and mail distribution sheet
and posting to the unidentified mail list.
● Responsible for logging and maintaining file cabinet distribution
● Responsible for logging and maintaining file cabinet keys

Shipping Responsibilities (40%)

● Responsible for receiving, checking and logging on the PremierOffice all inbound courier packages.
● Inspecting and verifying incoming courier deliveries.
● Utilizing the PremierOffice database to check for all outgoing couriers, and updating with tracking
information.
● Responsible for processing same day & overnight pick up as requested by clients via company shipping
system.
● Providing clients with tracking information on couriers packages as requested.
● Logging and identifying incorrect shipments and arranging returns via various carriers.
● Monitoring carrier delays, updating delivery addresses and phone numbers as requested to expedite
deliveries.
● Responsible for processing outbound domestic and international carriers utilizing online shipping
systems.
● Responsible for processing inter-office domestic mail to the Canadian offices three times per week.
● Responsible for faxing, photocopying and scanning documents as required.
● Responsible for ordering Staples supplies as requested by clients.
● Responsible for checking and logging Staples orders.

Other Tasks and Responsibilities as assigned (10%)

● Liaising with the Business Centre Team Lead/Manager on a regular basis to ensure the customer service
objectives are met in-keeping with the visions of Ops.
● Providing Tax seasonal support, IT support, minor project management, health & safety coordination
and misc. assistance as required.
● Function as a backup for other team members and contribute to other teaming activities.
● Providing support for reception coverage, coordination of Premier Office tasks, service maintenance.
● Assisting with other firm and business projects, initiatives or general administrative duties.
● Responsible for meeting room set-ups and performing general housekeeping duties as needed.
● Providing support for and assisting with adoption of changes to firm technology, procedures and policy.


Qualifications
Education
● High school diploma required or 5 years of office service experience.

Work Experience
● This role is best suited to an individual who has a minimum of 3+ years of relevant experience in office services.

Technical Skills
● An interest in upskilling for a digital world and technology trends, an openness to learning new tools
and adapting how you work.
● A demonstrated commitment to valuing differences and working alongside diverse people and
perspectives.
● Must be able to demonstrate intermediate proficiency levels in MS Office Suite (Word, Excel,
PowerPoint).
● Engaging in the promotion & adoption of digital tools and strategies.

Other Skills
● Ability to work in a deadline-oriented environment.
● Excellent organizational skills and the ability to prioritize multiple responsibilities.
● The ability to work well both independently and in a team environment by creating a positive working
atmosphere, and supporting each other to combine individual strengths to enhance team performance.
● Detailed-focused with the ability to complete tasks with limited supervision.
Communication/ Interpersonal Skills
● Effective listening skills; excellent oral and written communication skills (including strong spelling,
editing, proofreading, punctuation and grammar skills).
● Clearly communicates efficiently and professionally to peers and supervisors.
● Information is multi-faceted and concepts are generally straightforward.
● Obtains or provides written or verbal clarification.
● Writes straightforward emails and instructions.
Customer/ Client Service
● You have a passion for customer service and a flair for administration. Maybe you’ve come from a
completely different career path, but the skills you bring to the table will work wonders in this support
role.
● Strong client service focus. Commitment to delivering high quality service to both external and internal
clients, displaying an image of professionalism, discretion, integrity and tact.
● Is sensitive to the pressures a client is under.
● Escalates problems/issues promptly as required.
Problem Solving/ Judgement/Decision Making
● Excellent judgment and strong problem solving skills, including a proactive approach to working with
staff and clients at all levels while demonstrating flexibility.
● Decisions made by the incumbent will not likely negatively impact the company.
● This position follows specific procedures. Major issues and unfamiliar situations are escalated to the
supervisor for resolution.
Accountability/ Impact of Decisions
● Responsible for wise use of resources.
● Responsible for accurate data entry.
Leadership and Coaching
● This role acts as a Subject Matter Expert in the area of shipping services. May provide guidance to
coworkers. Does not have any supervisory responsibilities.
Sensory and Physical Efforts
● Required to lift boxes up to 50 lbs.
● Regular interruptions in concentration occur due to employee requests.
● Changes in deadlines, tight schedules for competing deadlines may occur, occasionally due to last
minute notification due to changes.
● Flexibility is required in the event over time as requested.

Summary
Are you interested in the Business Centre Clerk - London position? Apply online today at Randstad.ca

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

This posting is for existing and upcoming vacancies.