Business Systems Manager - Onsite

access, troubleshooting and issue resolution, coordinating vendor support, upgrade readiness and testing, and strengthening workflows through
effective process improvements.

The Business Systems Manager partners with department operating stakeholders to standardize processes, develop training materials, and drive
adoption so teams work efficiently, consistently, and confidently within the system.

Advantages
Nice-to-have
• CMiC experience (not required, but preferred).
• Experience in supporting system documentation and training programs (super users, onboarding guides).
• Experience in coordinating integrations or working with third-party tools alongside ERP.
• Experience in construction operations workflows
• Experience in supporting multi-company or intercompany environments.

Responsibilities
Duties & Responsibilities:
ERP Administration, Controls, and Support
• Own ERP administration, security roles, access standards, and user lifecycle management.
• Provide day-to-day support, troubleshooting, and issue resolution, ensuring timely follow-through.
• Maintain system governance and enforce standards to support consistency and data quality.
Vendor Coordination and Upgrades
• Lead upgrades, testing cycles, vendor coordination, and issue escalation.
• Support upgrade readiness through planning, documentation review, testing execution, and rollout coordination.
Process Standardization and Adoption
• Standardize processes, templates, and SOPs across departments.
• Develop and deliver training plans, super-user structure, and adoption support.
• Partner with operating stakeholders to improve workflows, reduce rework, and strengthen compliance to system processes.
Reporting, Integrations, and Continuous Improvement
• Coordinate integrations with operational tools and Microsoft platforms (Excel, Teams, SharePoint).
• Develop reporting standards and dashboards in collaboration with leadership.
• Drive continuous improvement through practical, measurable enhancements to system usage and process performance.
Team Leadership and Development
• Provide strategic leadership, coaching, and day to day direction to Associate System Manager, ensuring clear priorities, strong execution,
and professional development.
• Set clear priorities, service standards, and performance expectations to ensure consistent delivery and strong stakeholder support.
• Support ongoing development through structured training, documentation standards, and continuous improvement initiatives.

Qualifications
Nice-to-have
• CMiC experience (not required, but preferred).
• Experience in supporting system documentation and training programs (super users, onboarding guides).
• Experience in coordinating integrations or working with third-party tools alongside ERP.
• Experience in construction operations workflows
• Experience in supporting multi-company or intercompany environments.
Core Skills
• Practical, service-oriented mindset with strong follow-through and accountability.
• Strong ability to support users across departments and improve adoption through training.
• Strong communication and relationship-building skills with office and operational teams.
• Strong attention to detail and consistency when enforcing standards and system rules.
• Strong prioritization skills to manage requests, troubleshoot issues, and coordinate improvements.
• Strong documentation skills.
• Strong coordination skills to work with vendors, IT partners, and internal stakeholders.
• Continuous improvement mindset focused on simplifying workflows and reducing rework.
Technical Skills
• ERP administration and day-to-day system management (users, roles, permissions).
• Upgrade readiness support: testing, documentation review, and rollout coordination.
• Configuration support: templates, workflows, forms, approvals, security mapping.
• Reporting support: standardized outputs, data cleanup support, and basic dashboard requirements.
• Familiarity with Microsoft 365 tools (Excel, Teams, SharePoint) and business process mapping.

Summary
Technical Skills
• ERP administration and day-to-day system management (users, roles, permissions).
• Upgrade readiness support: testing, documentation review, and rollout coordination.
• Configuration support: templates, workflows, forms, approvals, security mapping.
• Reporting support: standardized outputs, data cleanup support, and basic dashboard requirements.
• Familiarity with Microsoft 365 tools (Excel, Teams, SharePoint) and business process mapping.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

This posting is for existing and upcoming vacancies.