Call center supervisor

SUMMARY DESCRIPTION
As a Call Center Supervisor, your primary mission is to manage, motivate, and coach a team of agents to optimize vehicle purchase volumes. You will work on-site in Laval to provide hands-on management and ensure key performance indicators (KPIs) are met.

Advantages
BENEFITS

Full-time permanent position. Week end work on rotation.

Salary range from 60 000 to 65 000

Comprehensive group insurance package (medical, dental, etc.) after 3 months.

3 weeks of vacation.

Dynamic and fast-growing work environment.

Free parking on-site in Laval.

Responsibilities
RESPONSIBILITIES

Supervise a team of call center agents on a daily basis.

Perform regular call monitoring and provide constructive feedback (coaching).

Ensure compliance with acquisition procedures and high-quality customer service.

Manage schedules, attendance, and individual performance of team members.

Actively participate in daily operations to maximize purchase opportunities.

Qualifications
REQUIRED QUALIFICATIONS

Minimum of 2 to 3 years of experience in call center supervision.

Excellent communication and sales/negotiation coaching skills.

Perfectly bilingual (French and English), both oral and written. You will be required to communicate with English-speaking clients located outside of Quebec on a regular basis.

Availability to work a schedule that includes weekend rotations.

Engaging leadership style and great adaptability.

Summary
HOW TO APPLY
Is this Call Center Supervisor role in Laval your next career challenge? Send your resume now to Elisabeth Parent at: elisabeth.parent@randstad.ca.

Do you know someone who fits the profile for our future Call Center Supervisor in Laval? Refer them to us! A referral bonus may be offered following a successful hire.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.