Chargebacks and Credit Book Processing Associate

Advantages
Temporary position with the possibility of permanent
Full time hours weekly
Optional benefits through Randstad from day 1
Conveniently located 10 minute walk from Westwinds train station



Responsibilities
Reconcile and balance the cashbook/journal using applicable balancing tools, investigate differences, and prepare required GL entries
Post entries and balance ACSS clearing data in preparation for settlement between financial institutions and virtual or physical exchange of transactions/documents.
Key transactions including commercial courier data, and adjust entries to client’s accounts for items that require specialized handling (examples include NSF cheques, stop payments, error corrections, etc)
Access and post entries to multiple client/Symcor applications, balance and reconcile statements, balance and monitor client G/L accounts, investigate errors, adjustments or differences, and communicate directly with external clients to address items.
Receive escalations and change requests from clients, and where necessary, create Incident Reports (IR) for future investigation and resolution.
Reconcile items after the Symcor capture process using applicable tracking systems, investigate differences and forward rejects/exceptions to other departments for resolution
Accurately prepare work for dispatch to financial and commercial clients, ensuring work is balanced, scanned/completed in operating system.
Key financial data from monetary items into the appropriate machine or system and assist in high-volume keying, as needed.
Distribute workflow as per department requirements
Review reports, cashbooks and G/L account to identify discrepancies and gaps.
Follow defined control measures to meet or exceed department goals (ALL).
Identify, address, and solve minor issues. Inform/update PSO, AM or Manager.
Identify, address and escalate major issues by escalating to PSO, AM or Manager.
Write off limit allowed for minor issues – types of minor issues reviewed with AM/MGR.
Interactions are primarily internal and with peers within own division and other divisions. The position will need to explain situations, provide information, and receive information.
Interaction with external clients.

Qualifications
Previous experience in accounting roles
Customer service skills as you'll be interacting with with external clients

Summary
Why Randstad?

For a complete list of all available jobs by division, visit www.randstad.ca.
Please note that only candidates with relevant experience will be contacted for this role.

We look forward to hearing from you

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.