Claims Adjuster - Inside Large Loss Level 3

Advantages
Competitive Compensation: Base salary paired with an attractive annual performance bonus plan.

Comprehensive Healthcare: Health insurance coverage starting on your very first day.

Flexible Hybrid Model: Enjoy autonomy over your schedule, simply complete 15 office hours per week over 2 to 3 days

Responsibilities
Large Loss Claims Management: Proactively manage complex, large-loss property claims from initial report through to final resolution, negotiating settlements within authorized limits while delivering an empathetic, high-touch member experience.

Policy Interpretation & Estimating: Review and interpret complex policy wordings to determine coverage, while utilizing estimating software to analyze repair scopes, evaluate property damage estimates, and issue accurate coverage decisions.

Reserving & Financial Accuracy: Establish, update, and maintain timely loss and expense reserves throughout the claim lifecycle by evaluating and reconciling inputs from appraisers, independent adjusters, and contractors.

Liability & Investigation: Conduct comprehensive file investigations to determine liability and coverages in accordance with adjusting guidelines, engaging internal and external resources as needed while gathering evidence to support recovery efforts.

Stakeholder, Vendor & Team Leadership: Drive proactive multi-channel communication (voice, digital, and written) with members, manage third-party service providers, and provide ongoing technical guidance, peer coaching, and mentorship to claims staff.

Compliance & Operational Support: Maintain up-to-date claim files and diary systems in compliance with regional regulatory, licensing, and company standards, while supporting catastrophe (CAT) plans and executing additional duties as assigned.

Qualifications
Licensing & Certification (Mandatory): Must possess an active Claims Adjuster Permit issued by the Autorité des marchés financiers (AMF) in claims settlement for Quebec. CIP designation (or working toward it) is a strong asset.

Claims & Industry Experience: Minimum 2 years of insurance adjusting experience with 3+ years specializing in residential property; experience in commercial or farm property insurance is a strong asset.

Technical & Estimating Expertise: Highly proficient in reviewing repair estimates, drafting narrative scopes, and utilizing advanced estimating software systems to quantify complex property damage, alongside familiarity with insurance technology and AI tools.

Policy Interpretation & Analysis: Demonstrated ability to interpret complex policy wordings, make sound coverage decisions, analyze liability, and manage high-value loss and expense reserves across the claim lifecycle.

Customer Focus & Communication: Exceptional interpersonal and communication skills rooted in empathy, with the proven ability to tailor messaging across multiple channels (voice, digital, written) to ensure a high level of member satisfaction.

Leadership & Problem Solving: Strong analytical and decision-making capabilities, combined with a collaborative mindset to provide peer coaching, technical advice, and mentorship to claims team members.

Organization & Compliance: Excellent time management skills to prioritize tasks in a fast-paced environment, high attention to detail, and full compliance with regional regulatory and company standards.

Summary
If you have the skills and experience to excel in this role, we would love to hear from you. Please submit your resume directly to aditi.gandhi@randstad.ca or lorenz.lopez@randstad.ca with "Claims Adjuster - Inside Large Loss Level 3" as the subject line.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.