Client Account and Special Projects Manager

Working within a close-knit, supportive team, the Client Account and Special Projects Manager will serve as the internal voice of the customer and the focal point of daily operations for a portfolio of top-tier national accounts. This Saint-Hubert position offers an excellent work-life balance with a stable daytime schedule and a flexible hybrid work model.

Advantages
Competitive compensation set between $38 and $40 per hour (commensurate with experience).

$3,000 contract completion bonus, payable at the end of the assignment.

Stable daytime schedule of 37.5 hours per week, Monday to Friday.

Attractive hybrid work model (typically 2 to 3 days of remote work per week).

Dynamic, welcoming, and highly collaborative team environment.

Modern Saint-Hubert facility featuring free on-site parking, a cafeteria, and complimentary coffee at all times.

Progressive onboarding program with peer pairing and ongoing mentorship.

Responsibilities
Manage day-to-day operational follow-ups for a portfolio of 12 to 14 major client accounts.

Receive, verify, and accurately enter purchase orders (POs) into the ERP system (JD Edwards).

Monitor inventory levels, anticipate potential stock shortages, and coordinate shipping schedules with the planning and production teams.

Prepare quotes, rate cards, and various estimates (special orders, trials, contract amendments).

Oversee monthly invoicing related to portfolio orders and projects.

Work closely with the Project Manager to coordinate special project execution, including end-to-end management of packaging artwork updates.

Maintain smooth daily communication with internal stakeholders (Production, R&D, Quality Assurance, Regulatory Affairs).

Coordinate occasional on-site client visits at the manufacturing facility.

Qualifications
Bachelor’s degree in Business Administration, Logistics, Supply Chain, or an equivalent combination of education and experience.

3 to 5 years of experience in B2B customer service, sales coordination, or account management within a manufacturing environment.

Prior experience in the pharmaceutical industry or a regulated manufacturing sector (food, cosmetics, or fast-moving consumer goods).

Proficiency with manufacturing ERP software (JD Edwards, SAP, or similar) and intermediate to advanced Excel skills.

Proven multitasking abilities, keen sense of priorities, and strong administrative rigor.

Strong team spirit, natural interpersonal skills, and a solution-oriented mindset.

Professional bilingualism in French and English (both oral and written).

English proficiency is mandatory for this position, as the incumbent will be required to communicate daily with major corporate clients, suppliers, and third parties outside of Quebec, and work with management systems and technical documentation written in English.

Summary
Interested in this exciting challenge? Send your resume without delay to Mélissa Bernier at melissa.bernier@randstad.ca, mentioning the job title in your subject line.

Referral Program

Know an outstanding candidate whose profile fits this role? You could be eligible for an attractive referral bonus for any recommendation that leads to a successful hire. Share this opportunity with your network!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.