Commercial Accounts Manager

We have partnered with a respected and growing name in the insurance industry, and are actively seeking a Commercial Account Manager to join their dynamic team in Stoney Creek, Ontario. You will have the benefit of comprehensive training and will be an integral part of a collaborative, yet autonomous team, overseeing a robust book of $4-5 million in premiums.

You will play a crucial role in providing prompt, courteous, and professional service to clients, managing their insurance needs, and ensuring accurate portfolio management. This role requires someone with strong communication skills, a knack for finding creative solutions, and the ability to work confidently both independently and within a team, especially during time pressures.

Advantages
- Permanent, full-time role with a competitive annual salary: $60,000 - $75,000/year
- 3+ weeks vacation (negotiable)
- Hybrid Work Model: Primarily in-office (Stoney Creek, Ontario) for the first 3 months, then negotiable for 1-2 remote days, potentially increasing to 3 days/week.
- Comprehensive Group Benefits: 80% coverage for Health, Dental, and Optical/Vision, effective upon start.
- Robust Financial Perks: RRSP with employee matching and profit-sharing, plus bonuses based on performance.
- Engaging Culture: Enjoy Friday treats, monthly summer BBQs, Christmas events, and company swag. The atmosphere is collaborative and mutually respectful.
- Convenient Location: Private parking available and transit-accessible.
- Career Growth: Clear advancement opportunities into senior roles, management, and executive positions.
- Annual salary reviews.
- Work Hours: Monday to Friday, 9:00 AM - 5:00 PM.
- Dress Code: Business Casual.

Responsibilities
- Effectively communicate and provide prompt, courteous, and professional service to commercial clients.
- Efficiently execute client and policy processes and workflows, including new business, renewals, endorsements, and cancellations.
- Accurately handle change requests, ensuring risk management is prioritized.
- In coordination with Account Executives (AEs), support customers by helping them understand their coverage and assisting with claims.
- Facilitate exceptional claims service from beginning to end.
- Manage and assess client's insurance needs to provide quality technical insurance consultation and recommendations.
- Negotiate terms and conditions with insurance companies and arrange coverage.
- Review requirements for Certificates of Insurance.
- Ensure accurate and detailed client portfolio management, including tracking policy changes and complying with legal regulations.
- Manage accounts receivables to ensure timely payments and continuity of coverage.
- Manage and facilitate the processing and administration of monetary transactions.
- Ensure all relevant documents and correspondence are stored in the Broker Management System (BMS).
- Oversee the maintenance and updating of policy information and underwriting details in PolicyWorks (willing to train).
- Delegate tasks to the Junior Account Manager (JAM) and/or the Account Administrator (AA).
- Additional related duties as required.

Qualifications
- Mandatory RIBO License.
- A minimum of 3-5 years of previous insurance work experience - Commercial insurance experience is mandatory.
- High school diploma or equivalent is required. A Post-secondary diploma or degree in business, insurance, or a related field is considered an asset (open to considering candidates with commercial insurance experience without education).
- Very strong analytical skills and a keen eye for detail for managing complex client portfolios and identifying gaps in coverage.
- Exceptional communication skills, both written and verbal, for effective client and internal interactions.
- Proven problem-solving skills, capable of identifying issues and implementing creative solutions.
- Ability to thrive in a fast-paced environment while maintaining precision and accuracy, even with irate clients and time pressures.
- A confident, team-oriented, self-motivated personality who wants to learn and grow

Summary
If you are a driven individual with strong analytical capabilities, a keen eye for detail, and a proactive approach to client management in the commercial insurance space, this is an outstanding opportunity to advance your career within a respected company that values its employees. You will benefit from a supportive team, excellent benefits, and the chance to contribute significantly to client satisfaction and operational efficiency.

Apply directly on randstad.ca today!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.