Costumer service agent - remote

As a Customer Service Representative, you will play a key front-line role as the welcoming voice of the company for policyholders across the country. You will join a warm, collaborative team dedicated to delivering an outstanding customer experience, all while enjoying the convenience of working from home.

Advantages
Highly competitive pay rate of $25 to $26 per hour.

100% remote setup available from the Greater Montreal area (complete computer equipment provided and shipped directly to your home).

Stable daytime schedule of 35 hours per week: Monday to Thursday from 8:30 AM to 5:00 PM, and Friday from 8:30 AM to 4:00 PM (possibility of up to 40 hours/week for those looking to maximize their hours).

Temporary contract with a guaranteed minimum duration of one month and a very strong likelihood of extension.

Simple, reliable weekly payroll processing managed by Randstad.

Fast-track hiring process consisting of a single 15-minute virtual interview.

Responsibilities
Answer high-volume inbound calls with professionalism, courtesy, and empathy.

Identify the purpose of each call, answer standard tier-1 questions, and reassure policyholders using internal resources and FAQs.

Thoroughly log contact details and inquiry information into a computerized tracking file (Excel).

Escalate technical inquiries or cases requiring in-depth analysis to internal specialists for a call back within 24 to 48 hours.

Collaborate closely in a remote setting with supervisors and operational support teams.

Qualifications
Minimum of 1 to 2 years of experience in a call center or high-volume customer service environment.

Advanced proficiency in both French and English, spoken and written (conversational fluency required to handle calls nationwide from coast to coast).

Strong computer literacy, including rapid navigation in Microsoft Office (specifically Excel) while actively listening.

Keen customer service focus, impeccable courtesy, and the ability to maintain pace during back-to-back calls.

Dedicated, quiet home workspace equipped with a stable high-speed internet connection.

English proficiency is required for this Customer Service Representative role, as the incumbent will be required to interact daily and continuously with clients located outside Quebec (notably in Ontario and the rest of Canada following a major pan-Canadian business portfolio acquisition). Managing these spoken and written communications requires the use of unilingual English tools and documentation for this client segment.

Summary
Interested in this professional challenge? Send your resume without delay to: melissa.bernier@randstad.ca. Virtual interviews are starting immediately!

Referral Program

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Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.