Counter Sales Representative

In this fast-paced sales role, you will be the face of the business, providing exceptional customer service and innovative solutions to contractors and manufacturers. You will handle technical inquiries, process orders, and strategically upsell high-margin products. Working alongside a collaborative team of industry veterans, you will take ownership of your role and act as a true solution provider without the need for micromanagement. With a comprehensive onboarding program to set you up for success, your dedication to sales excellence will open doors for significant career growth, including potential promotion to Inside Sales within your first year or two.

For this specific role in our sales division, English proficiency is required to effectively communicate with our local customer base, external manufacturing partners, and the internal branch team on a daily basis.

Advantages
• Competitive base salary ranging from $50,000 to $60,000 annually.
• Annual bonus program of up to 10% based on branch gross profit targets.
• Comprehensive benefits package with flexible options tailored to your specific needs.
• Company pension plan available after your first year of employment.
• Access to RRSP programs to help you comfortably save for your future.
• Generous paid time off featuring 16 days of vacation per calendar year.
• Exciting internal branch incentives and promotions, including sports tickets and premium merchandise.
• Clear pathways for career advancement with the potential to move into Inside Sales.
• A collaborative, team-oriented workplace that values your input and dedication to sales.
• Thorough, structured onboarding program to ensure you have all the tools for success.

Responsibilities
• Directly service customers via phone, email, and in-person interactions on a daily basis.
• Process daily orders, inquiries, and technical quotations efficiently and accurately.
• Consistently achieve and maintain a remarkably high level of customer service.
• Confirm stock availability and proactively suggest alternative products to meet customer needs.
• Make strategic follow-up calls to customers regarding all outstanding quotations to close sales.
• Assist customers with any inquiries related to the ecommerce platform and digital ordering.
• Greet customers warmly and build lasting professional relationships at the counter.
• Upsell high-margin consumable items to maximize branch profitability.
• Multitask effectively by picking orders, cutting wire, and assisting with warehouse duties as needed.
• Receive incoming shipments and systematically put stock away to maintain inventory accuracy.

Qualifications
• Exceptional communication abilities to foster strong customer and vendor relationships.
• Excellent multitasking and time management capabilities in a high-volume environment.
• Strong computer literacy to navigate digital tools and sales platforms seamlessly.
• Proven ability to prioritize conflicting demands effectively and make quick decisions.
• A team-player mentality with a readiness to assist across all branch functions.
• A competitive, outgoing personality with a genuine desire to learn, grow, and succeed.
• Familiarity with AS400 (ERP) and Microsoft Dynamics (CRM) is considered a strong asset.
• Solid product knowledge within the electrical distribution business is highly advantageous.
• A minimum of two years of dedicated counter sales or customer service experience.
• Previous experience or knowledge within the electrical industry is strongly preferred.
• A self-starter attitude with the ability to take ownership and work without micromanagement.
• Willingness to work flexible, in-office shifts (7:00 AM to 3:00 PM or 8:00 AM to 4:00 PM).
• Readiness to participate in one potential Saturday shift per year for physical inventory counts.
• Demonstrated history of reliable tenure and a strong, consistent work ethic.
• Electrical apprenticeship experience is considered a significant advantage for this role.
• Ability to thrive in a fast-paced environment while acting as a dedicated solution provider.

Summary
If you meet all or most of the above-listed criteria, register for a Randstad account online if you have not yet registered, and please apply directly online. We appreciate all applicants and those interested in this opportunity, however only those with relevant experience will be considered.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

This posting is for existing and upcoming vacancies.