My client, a Montreal-based leader in high-end architectural lighting solutions, is seeking its future Customer Care Manager. As a strategic pivot within the organization, your mission will be to transform the customer experience and structure internal processes. If you are a resilient leader capable of thriving in a creative environment undergoing transformation, this Customer Care Management role is designed for you.
...
Location: Montreal East, Hochelaga
Contract: Permanent
Work Mode: 100% On-site
Schedule: 40 hours/week, flexible hours
Salary: Starting at $80k, based on experience
Advantages
Competitive salary adapted to your expertise.
Comprehensive group insurance (health, dental, vision, life, and long-term disability) with 50% employer contribution after 3 months.
3 weeks of annual vacation from the first year.
5 paid days per year for medical or family reasons.
Access to an on-site cafeteria and gym with a private trainer.
Flexible working hours with a target schedule of 9:00 AM to 5:00 PM.
Stimulating work environment in Montreal, located steps away from the metro.
Responsibilities
Supervise, motivate, and develop a team of approximately ten customer service and internal sales advisors.
Manage the complete operational cycle: from receiving complex requests and analyzing needs to quotes, order entry, and after-sales service.
Establish "5-star" service standards to reflect the prestige of the brand's products.
Optimize business processes and actively participate in the evolution of technological tools (ERP/CRM).
Ensure fluid and transversal coordination with the production, finance, and logistics departments.
Track and analyze key performance indicators (KPIs) to guarantee customer satisfaction and operational efficiency.
Qualifications
Experience: 5 years+ of experience in team management, ideally within the technical manufacturing sector or luxury/design field.
Languages: Perfect bilingualism (French and English, oral and written) is essential for dealing with an international clientele.
Human Skills: Caring leadership, excellent adaptability, and high resilience in the face of the unexpected.
Technical Skills: Advanced proficiency in ERP/CRM systems and the Office suite (Excel).
Summary
Please send your resume to the following address: juliette.urbain@randstad.ca.
A referral bonus may be offered for any recommendation leading to a successful hire. Feel free to share this opportunity within your network in Montreal!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
My client, a Montreal-based leader in high-end architectural lighting solutions, is seeking its future Customer Care Manager. As a strategic pivot within the organization, your mission will be to transform the customer experience and structure internal processes. If you are a resilient leader capable of thriving in a creative environment undergoing transformation, this Customer Care Management role is designed for you.
Location: Montreal East, Hochelaga
Contract: Permanent
Work Mode: 100% On-site
Schedule: 40 hours/week, flexible hours
Salary: Starting at $80k, based on experience
Advantages
Competitive salary adapted to your expertise.
Comprehensive group insurance (health, dental, vision, life, and long-term disability) with 50% employer contribution after 3 months.
3 weeks of annual vacation from the first year.
5 paid days per year for medical or family reasons.
Access to an on-site cafeteria and gym with a private trainer.
Flexible working hours with a target schedule of 9:00 AM to 5:00 PM.
Stimulating work environment in Montreal, located steps away from the metro.
Responsibilities
...
Supervise, motivate, and develop a team of approximately ten customer service and internal sales advisors.
Manage the complete operational cycle: from receiving complex requests and analyzing needs to quotes, order entry, and after-sales service.
Establish "5-star" service standards to reflect the prestige of the brand's products.
Optimize business processes and actively participate in the evolution of technological tools (ERP/CRM).
Ensure fluid and transversal coordination with the production, finance, and logistics departments.
Track and analyze key performance indicators (KPIs) to guarantee customer satisfaction and operational efficiency.
Qualifications
Experience: 5 years+ of experience in team management, ideally within the technical manufacturing sector or luxury/design field.
Languages: Perfect bilingualism (French and English, oral and written) is essential for dealing with an international clientele.
Human Skills: Caring leadership, excellent adaptability, and high resilience in the face of the unexpected.
Technical Skills: Advanced proficiency in ERP/CRM systems and the Office suite (Excel).
Summary
Please send your resume to the following address: juliette.urbain@randstad.ca.
A referral bonus may be offered for any recommendation leading to a successful hire. Feel free to share this opportunity within your network in Montreal!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
