Are you looking for a new challenge in the customer service sector?
A recognized family-owned company in the security and fire protection field in Montréal East, is looking for a passionate and dynamic Customer Service Agent to join the heart of their organization.
...
This is an essential role, as you will be the first point of contact for their B2B clientele. The environment is fast-paced and demands a great sense of urgency and excellent stress management skills.
You will receive a comprehensive 6-month training to master the technical aspects of their products. If you are bilingual, team-oriented, and comfortable with pressure, this job is for you!
Location: Montréal East - Anjou
Position: Permanent - Full-Time
Salary : 21$/h
Flexible Schedule: Choose between 8 am–4 pm, 8:30 am–4:30 pm, or 9 am–5 pm.
Work Mode: 100% on-site initially – with the possibility of 1 to 2 days of remote work after a few months, based on performance.
Advantages
Corporate Culture: You’ll join a hyper-family-oriented corporate culture and a friendly team environment where everyone is there to help you.
Compensation: Your starting salary is $21.00 per hour, with annual increases scheduled every April.
Benefits: A complete benefits package after 3 months, including Group Insurance, Group RRSP, Telemedicine, and EAP.
Career Growth: Real opportunities for advancement—they encourage internal growth.
Responsibilities
Manage a high volume of calls and emails, including a significant number of emergency calls.
Handle the scheduling and dispatch of field technicians’ interventions.
Make outbound calls to book annual inspection and maintenance appointments.
Draft submissions and enter customer data into company software.
Prepare notices for tenants regarding technician visits.
Qualifications
Bilingualism is essential (French and English), as approximately 50% of the clientele is English-speaking.
Experience (1 to 2 years) in a customer service or support role, ideally in a high-volume call environment (e.g., call center).
Demonstrated ability to work under pressure and handle urgent situations calmly.
Strong teamwork skills and a high motivation to learn a technical field.
Availability for 100% on-site work in Montréal East for the initial period and training.
Summary
Interested? Send your resume to juliette.urbain@randstad.ca.
Please note that only candidates who meet the selection criteria will be contacted.
Referral Bonus
Do you know someone who would be the ideal Customer Service Agent in Montréal East? We may offer a referral bonus if your contact is hired. Feel free to share this opportunity with your network!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
Are you looking for a new challenge in the customer service sector?
A recognized family-owned company in the security and fire protection field in Montréal East, is looking for a passionate and dynamic Customer Service Agent to join the heart of their organization.
This is an essential role, as you will be the first point of contact for their B2B clientele. The environment is fast-paced and demands a great sense of urgency and excellent stress management skills.
You will receive a comprehensive 6-month training to master the technical aspects of their products. If you are bilingual, team-oriented, and comfortable with pressure, this job is for you!
Location: Montréal East - Anjou
Position: Permanent - Full-Time
Salary : 21$/h
Flexible Schedule: Choose between 8 am–4 pm, 8:30 am–4:30 pm, or 9 am–5 pm.
Work Mode: 100% on-site initially – with the possibility of 1 to 2 days of remote work after a few months, based on performance.
Advantages
Corporate Culture: You’ll join a hyper-family-oriented corporate culture and a friendly team environment where everyone is there to help you.
Compensation: Your starting salary is $21.00 per hour, with annual increases scheduled every April.
...
Benefits: A complete benefits package after 3 months, including Group Insurance, Group RRSP, Telemedicine, and EAP.
Career Growth: Real opportunities for advancement—they encourage internal growth.
Responsibilities
Manage a high volume of calls and emails, including a significant number of emergency calls.
Handle the scheduling and dispatch of field technicians’ interventions.
Make outbound calls to book annual inspection and maintenance appointments.
Draft submissions and enter customer data into company software.
Prepare notices for tenants regarding technician visits.
Qualifications
Bilingualism is essential (French and English), as approximately 50% of the clientele is English-speaking.
Experience (1 to 2 years) in a customer service or support role, ideally in a high-volume call environment (e.g., call center).
Demonstrated ability to work under pressure and handle urgent situations calmly.
Strong teamwork skills and a high motivation to learn a technical field.
Availability for 100% on-site work in Montréal East for the initial period and training.
Summary
Interested? Send your resume to juliette.urbain@randstad.ca.
Please note that only candidates who meet the selection criteria will be contacted.
Referral Bonus
Do you know someone who would be the ideal Customer Service Agent in Montréal East? We may offer a referral bonus if your contact is hired. Feel free to share this opportunity with your network!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
