Customer Care Representative

Location: Montreal North
Contract: Permanent
Salary: $21/hr
Schedule: 37.5 hours/week – variable between 8 AM and 6 PM, Monday to Friday. (Potential for overtime hours on weekends.)
Work Mode: 100% On-site – Dive straight into the action with the team!

Advantages
Permanent position with a competitive salary ($21/hour)
3 weeks of vacation, 4 personal days, 2 sick days
Insurance after 3 months (medical and dental - several plans are available, with choices)
A reasonably sized team where you won't be just a number
A workplace accessible by public transit with free parking
Comprehensive training and ongoing coaching

Responsibilities
Manage inbound calls and all customer requests with a friendly and efficient attitude.

Handle end-to-end after-sales service: you'll manage claims and product returns.

Collaborate with internal teams (stores, warehouses) and external partners (suppliers) to find solutions.

Perform rigorous file follow-ups and ensure maximum customer satisfaction.

Provide essential support to retailers regarding warranty applications.

Qualifications
Minimum of one year of experience in customer service.

Essential bilingualism (French and English).

Availability to work on weekends (half a day on Sunday).

Summary
Ready to Apply?
Send your CV right away to: juliette.urbain@randstad.ca.

Do You Know the Perfect Candidate?
If you know a super dynamic friend who's a perfect fit for this Customer Service Agent role in Montreal North, don't hesitate to refer them! A bonus might be offered to you for a successful hire.

So, when do we start?

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.