Customer Care Representative

If you are a person with great analytical skills, able to manage stress well and willing to integrate into a work environment that promotes inclusion, diversity, and equity, I would be delighted to meet you!

Location: Montreal-North
Schedule: Full-time (37.5 hours)
Contract : Permanent
Start Date: As soon as possible

Advantages
A competitive salary, social benefits, exclusive discounts, and a gym.

Monthly social activities.

An employee assistance program and Telemedicine.

An environment where we can laugh and innovate.

Concrete actions to reduce our ecological footprint.

An environment where everyone feels included, valued, and encouraged to fully thrive.

Responsibilities
Provide quick, empathetic, and professional support by phone, email, chat, or in person.

Manage orders, returns, claims, and product information requests.

Accurately document all interactions in CRM or ERP systems.

Collaborate with logistics, sales, and warehouse teams to resolve customer issues.

Keep your knowledge of company products, promotions, and policies up to date.

Manage questions related to credit, billing, or customer accounts.

Provide exceptional service in French and English.


Qualifications
At least 1 year of experience in a similar role.

Excellent communication and customer service skills.

Fluency in French and English (both spoken and written).

Knowledge of using artificial intelligence, CRMs, and digital tools.

Summary
If this position interests you, apply online or send your CV to juliette.urbain@randstad.ca.

Only candidates who meet the selection criteria will be contacted.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.