Join the heart of the action at a global leader in the FinTech sector (payment processing), as a Customer Service and Technical Support Agent (Level 1). You will be the first line of support for their B2B merchants, providing quick problem resolution and essential technical assistance. This role is perfect for dynamic, multilingual individuals who are comfortable in a fast-paced call center environment.
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Location: Montreal Down-town
Salary: $21.00, plus evening/weekend premiums and merit bonuses
Contract Type: Permanent
Schedule: 37.5 hours/week. 24/7 flexibility required, with shifts possible until 11:00 PM.
Advantages
Skills and Advancement: Excellent opportunities for rapid advancement and internal growth, with skill-based pay (potential for +$0.50/hour per cross-training skill).
Premiums: $2/hour premium for shifts after 8:00 PM (evening/night) OR $1/hour premium for weekend shifts (8:00 AM - 8:00 PM).
Training: Structured training with subject matter experts.
Environment: Opportunity to grow in the FinTech sector, after on-site training (work mode to be determined).
Responsibilities
Answering inbound calls from merchants (B2B), primarily in English (90% of volume), with a priority for French coverage.
Performing fund reconciliation and checking account status.
Providing Level 1 technical support for payment or account issues.
Clarifying fees and answering billing-related questions.
Working in an environment focused on First Call Resolution (FCR).
Qualifications
Bilingualism (MANDATORY): Fluent French (spoken and written) and functional/communicative English. French coverage is a priority.
Flexibility (MANDATORY): Openness to flexible 24/7 schedules, with evening shifts possible (until 11:00 PM).
Experience: Customer service experience (even retail or food service) or a promising career start.
Personality: Adaptable, motivated by call diversity, and eager to learn and grow quickly in a FinTech environment.
Summary
If you are an excellent bilingual communicator and want to launch your career in FinTech with excellent advancement opportunities, we want to meet you!
Apply online or send your resume to juliette.urbain@randstad.ca if you meet the criteria. Feel free to refer anyone in your network who might be a great fit for this exciting role!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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Join the heart of the action at a global leader in the FinTech sector (payment processing), as a Customer Service and Technical Support Agent (Level 1). You will be the first line of support for their B2B merchants, providing quick problem resolution and essential technical assistance. This role is perfect for dynamic, multilingual individuals who are comfortable in a fast-paced call center environment.
Location: Montreal Down-town
Salary: $21.00, plus evening/weekend premiums and merit bonuses
Contract Type: Permanent
Schedule: 37.5 hours/week. 24/7 flexibility required, with shifts possible until 11:00 PM.
Advantages
Skills and Advancement: Excellent opportunities for rapid advancement and internal growth, with skill-based pay (potential for +$0.50/hour per cross-training skill).
Premiums: $2/hour premium for shifts after 8:00 PM (evening/night) OR $1/hour premium for weekend shifts (8:00 AM - 8:00 PM).
Training: Structured training with subject matter experts.
Environment: Opportunity to grow in the FinTech sector, after on-site training (work mode to be determined).
Responsibilities
...
Answering inbound calls from merchants (B2B), primarily in English (90% of volume), with a priority for French coverage.
Performing fund reconciliation and checking account status.
Providing Level 1 technical support for payment or account issues.
Clarifying fees and answering billing-related questions.
Working in an environment focused on First Call Resolution (FCR).
Qualifications
Bilingualism (MANDATORY): Fluent French (spoken and written) and functional/communicative English. French coverage is a priority.
Flexibility (MANDATORY): Openness to flexible 24/7 schedules, with evening shifts possible (until 11:00 PM).
Experience: Customer service experience (even retail or food service) or a promising career start.
Personality: Adaptable, motivated by call diversity, and eager to learn and grow quickly in a FinTech environment.
Summary
If you are an excellent bilingual communicator and want to launch your career in FinTech with excellent advancement opportunities, we want to meet you!
Apply online or send your resume to juliette.urbain@randstad.ca if you meet the criteria. Feel free to refer anyone in your network who might be a great fit for this exciting role!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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