Are you passionate about fashion and eyewear? Do you have a natural talent for human relations and want to join a dynamic team in the heart of the city? Our client, a leader in the distribution of high-end frames, is looking for a Customer Service Representative for its Montreal office. This role is critical to maintaining excellence in relationships with their retail partners across the country.
...
Location : Montreal East, Hochelaga
Contract : Permanent
Schedule : 8.30 - 17, 37.5h/week
Mode : Hybrid (3 days on-site)
Salary : $21/h
Advantages
Hybrid Work Model: Enjoy 2 days of remote work per week (Monday and Friday).
Comprehensive Insurance: Medical and dental protection, 70% paid by the employer.
Retirement Savings: Employer contribution to the group RRSP up to 4%.
Employee Discounts: Wear the most beautiful frames thanks to generous product discounts.
Work Environment: A tight-knit team of 25 enthusiasts in a modern office located in Montreal.
Responsibilities
Answer inbound calls and emails from partner boutiques and retailers.
Ensure rigorous follow-up on orders and inform clients of delivery times.
Manage warranty requests, product returns, and technical claims.
Use the SAP system for data entry and updating client files.
Qualifications
Essential Bilingualism: Excellent command of French and English (70% of the clientele is English-speaking). You communicate daily with English-speaking clients located outside of Quebec.
Technological Proficiency: Ability to quickly learn new software (experience with SAP is an asset).
Interpersonal Skills: Recognized for your empathy, active listening, and desire to help. Professional
Experience: Experience in customer service (retail, hospitality, or office) is highly valued.
Summary
Do you recognize yourself in this Customer Service Representative profile? Don't wait any longer to boost your career in Montreal!
To apply: Send your CV now to juliette.urbain@randstad.ca.
Note: A referral bonus may be offered for any recommendation leading to a successful hire.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
Are you passionate about fashion and eyewear? Do you have a natural talent for human relations and want to join a dynamic team in the heart of the city? Our client, a leader in the distribution of high-end frames, is looking for a Customer Service Representative for its Montreal office. This role is critical to maintaining excellence in relationships with their retail partners across the country.
Location : Montreal East, Hochelaga
Contract : Permanent
Schedule : 8.30 - 17, 37.5h/week
Mode : Hybrid (3 days on-site)
Salary : $21/h
Advantages
Hybrid Work Model: Enjoy 2 days of remote work per week (Monday and Friday).
Comprehensive Insurance: Medical and dental protection, 70% paid by the employer.
Retirement Savings: Employer contribution to the group RRSP up to 4%.
Employee Discounts: Wear the most beautiful frames thanks to generous product discounts.
Work Environment: A tight-knit team of 25 enthusiasts in a modern office located in Montreal.
Responsibilities
Answer inbound calls and emails from partner boutiques and retailers.
Ensure rigorous follow-up on orders and inform clients of delivery times.
...
Manage warranty requests, product returns, and technical claims.
Use the SAP system for data entry and updating client files.
Qualifications
Essential Bilingualism: Excellent command of French and English (70% of the clientele is English-speaking). You communicate daily with English-speaking clients located outside of Quebec.
Technological Proficiency: Ability to quickly learn new software (experience with SAP is an asset).
Interpersonal Skills: Recognized for your empathy, active listening, and desire to help. Professional
Experience: Experience in customer service (retail, hospitality, or office) is highly valued.
Summary
Do you recognize yourself in this Customer Service Representative profile? Don't wait any longer to boost your career in Montreal!
To apply: Send your CV now to juliette.urbain@randstad.ca.
Note: A referral bonus may be offered for any recommendation leading to a successful hire.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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