Make a Real Difference: Bilingual Customer Service Representative – Home Care Services
Do you stand out for your empathy, attention to detail, and strong listening skills? Are you seeking a permanent role where your bilingualism makes a tangible daily impact? Our client, a reputable provider in the home care services sector, is seeking a Bilingual Customer Service Representative to join its team.
...
Whether you prefer working in Montreal-Est or Pointe-Claire, you will play a vital, human-centered role at the heart of our operations! Serving as a key liaison between clients and our field staff, you will provide attentive phone support, coordinate services with patience and resilience, and ensure outstanding customer satisfaction.
Position Details:
- Available Locations: Montreal-Est OR Pointe-Claire
- Status: Permanent, full-time (35 hours/week)
- Compensation: Starting at $23.00 / hour
Advantages
Competitive Compensation: Your base salary is $23/hour.
Permanent Employment: A stable, full-time position (35 hours/week).
Flexibility (Partial): You benefit from a flexible schedule where you choose your arrival time between 8 a.m. and 9 a.m. (the chosen time then becomes fixed).
Human Environment: You join a "good-natured" team with great cohesion.
Responsibilities
Manage incoming calls and emails
Handle file opening and follow-ups
Maintain client relations, demonstrating the necessary patience and resilience
Detail-oriented and rigorous: Manage multiple data sets simultaneously, input information into the Maya software, and perform necessary updates to files.
Qualifications
Bilingualism (French/English) is essential for daily communication with English-speaking clients based outside of Quebec.
Experience in phone-based customer service.
Ability to work under pressure.
Patience and resilience.
Note: Employment is conditional upon a criminal background check.
Summary
Do you see yourself in this role?
Apply online now and submit your CV to tsolere.gracia.antabi@randstad.ca.
I look forward to connecting with you!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
Make a Real Difference: Bilingual Customer Service Representative – Home Care Services
Do you stand out for your empathy, attention to detail, and strong listening skills? Are you seeking a permanent role where your bilingualism makes a tangible daily impact? Our client, a reputable provider in the home care services sector, is seeking a Bilingual Customer Service Representative to join its team.
Whether you prefer working in Montreal-Est or Pointe-Claire, you will play a vital, human-centered role at the heart of our operations! Serving as a key liaison between clients and our field staff, you will provide attentive phone support, coordinate services with patience and resilience, and ensure outstanding customer satisfaction.
Position Details:
- Available Locations: Montreal-Est OR Pointe-Claire
- Status: Permanent, full-time (35 hours/week)
- Compensation: Starting at $23.00 / hour
Advantages
Competitive Compensation: Your base salary is $23/hour.
Permanent Employment: A stable, full-time position (35 hours/week).
Flexibility (Partial): You benefit from a flexible schedule where you choose your arrival time between 8 a.m. and 9 a.m. (the chosen time then becomes fixed).
...
Human Environment: You join a "good-natured" team with great cohesion.
Responsibilities
Manage incoming calls and emails
Handle file opening and follow-ups
Maintain client relations, demonstrating the necessary patience and resilience
Detail-oriented and rigorous: Manage multiple data sets simultaneously, input information into the Maya software, and perform necessary updates to files.
Qualifications
Bilingualism (French/English) is essential for daily communication with English-speaking clients based outside of Quebec.
Experience in phone-based customer service.
Ability to work under pressure.
Patience and resilience.
Note: Employment is conditional upon a criminal background check.
Summary
Do you see yourself in this role?
Apply online now and submit your CV to tsolere.gracia.antabi@randstad.ca.
I look forward to connecting with you!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
