đ Location: Montreal (Hybrid)
đ Employment type: Full-time
đ° Estimated salary range: CAD $55,000 to $70,000 (depending on experience)
As a Customer Implementation Specialist, you will be the primary point of contact for newly signed B2B clients during the onboarding phase. You will be responsible for configuring accounts, delivering training, and ensuring a smooth product implementation that leads to high adoption and customer satisfaction.
...
Advantages
A flexible hybrid work environment with remote options.
Career development and internal mobility opportunities.
A people-first culture focused on collaboration, innovation, and respect.
Competitive benefits including paid time off, health insurance, and wellness programs.
Responsibilities
Plan and conduct customized onboarding sessions including product demos, training, and live configuration workshops tailored to each client's needs.
Set up client accounts including roles, permissions, integrations, and workflow customizations.
Act as the first line of technical support during onboarding, resolving or escalating issues as needed.
Collaborate with Sales, Product, and Support teams to deliver a seamless and coherent customer experience.
Create and maintain onboarding resources such as guides, FAQs, and tutorial videos.
Track key onboarding KPIs such as time-to-value, adoption milestones, and customer satisfaction scores.
Gather and analyze client feedback to help refine onboarding processes and documentation.
Qualifications
Degree in Business Administration, Information Technology, or a related field.
1â2 years of experience in onboarding, customer support, or technical implementationâideally within a SaaS or tech environment.
Excellent communication skills in both English and French (spoken and written).
Ability to manage multiple implementation projects simultaneously in a fast-paced setting.
Comfortable using tools such as Salesforce, Zendesk, Google Workspace, and online learning platforms.
Analytical, customer-centric, and solution-oriented mindset.
Summary
Interested? Send me an email at melissa.bernier@randstad.ca with the subject line: Customer Implementation Specialist (SaaS)
Looking forward to hearing from you! đ
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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đ Location: Montreal (Hybrid)
đ Employment type: Full-time
đ° Estimated salary range: CAD $55,000 to $70,000 (depending on experience)
As a Customer Implementation Specialist, you will be the primary point of contact for newly signed B2B clients during the onboarding phase. You will be responsible for configuring accounts, delivering training, and ensuring a smooth product implementation that leads to high adoption and customer satisfaction.
Advantages
A flexible hybrid work environment with remote options.
Career development and internal mobility opportunities.
A people-first culture focused on collaboration, innovation, and respect.
Competitive benefits including paid time off, health insurance, and wellness programs.
Responsibilities
Plan and conduct customized onboarding sessions including product demos, training, and live configuration workshops tailored to each client's needs.
Set up client accounts including roles, permissions, integrations, and workflow customizations.
Act as the first line of technical support during onboarding, resolving or escalating issues as needed.
...
Collaborate with Sales, Product, and Support teams to deliver a seamless and coherent customer experience.
Create and maintain onboarding resources such as guides, FAQs, and tutorial videos.
Track key onboarding KPIs such as time-to-value, adoption milestones, and customer satisfaction scores.
Gather and analyze client feedback to help refine onboarding processes and documentation.
Qualifications
Degree in Business Administration, Information Technology, or a related field.
1â2 years of experience in onboarding, customer support, or technical implementationâideally within a SaaS or tech environment.
Excellent communication skills in both English and French (spoken and written).
Ability to manage multiple implementation projects simultaneously in a fast-paced setting.
Comfortable using tools such as Salesforce, Zendesk, Google Workspace, and online learning platforms.
Analytical, customer-centric, and solution-oriented mindset.
Summary
Interested? Send me an email at melissa.bernier@randstad.ca with the subject line: Customer Implementation Specialist (SaaS)
Looking forward to hearing from you! đ
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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