Customer order management specialist

In this key contract role, you will play a pivotal part at the heart of operations. You will be responsible for ensuring a seamless and flawless customer experience, from initial order placement through to final delivery.

Advantages
Competitive hourly wage between $25 and $30 CAD (depending on experience).
Hybrid work model (3 days in the office, 2 days remote).

Stable work schedule, Monday to Friday, 8:00 AM to 5:00 PM.

Access to a fully equipped gym directly on-site in Saint-Hubert.

Work environment focused on employee well-being.

Responsibilities
Order Lifecycle Management: Manage the full order processing cycle (entry, tracking, and issue resolution) for a portfolio of strategic clients.

Key Account Contact: Act as the primary point of contact for assigned major accounts, ensuring prompt and professional communication.

Cross-Functional Collaboration: Work closely with logistics, planning, and operations teams to optimize delivery times.

Performance Monitoring: Track account performance, identify recurring issues, and propose process improvements.

Escalation Handling: Independently manage complex requests and customer escalations.

Reporting: Produce and analyze activity reports and Key Performance Indicators (KPIs).

Qualifications
Experience: 2 to 5 years of experience in customer service, logistics, supply chain, or order management, ideally within the manufacturing or B2B sector.

Technical Skills: Advanced proficiency in Excel and strong comfort with data management (knowledge of SAP is a major asset).

Autonomy: Demonstrated ability to manage complex situations independently and make sound decisions under pressure.

Proven Track Record: Tangible experience managing strategic accounts or high transactional volumes.

Soft Skills: Excellent interpersonal skills, proactivity, a solution-oriented mindset, and high flexibility in the face of change.

Language Skills: Perfect bilingualism (French and English), both spoken and written.

Note on Language Requirements: Fluency in English is required for this position, as the successful candidate will be required to communicate daily with strategic clients and business partners located outside of Quebec (primarily across North America), and will utilize global data management tools.

Summary
Does this challenge match your profile?

Apply online today or send your resume directly by email to: tsolere.gracia.antabi@randstad.ca.

Looking forward to hearing from you!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.