Customer Service Administrator

We are currently hiring a Customer Service Administrator for a well established company in Oakville.. This role will be assisting with the management of the customer experience by providing administrative support to the Customer Service team.

The ideal candidate would be someone who comes from customer service and has knowledge of MS Office including excel. To excel in this role you must be willing to learn, problem solve and want to provide the best customer experience. A great attention to detail and knowledge of AS400 and Salesforce is an asset.

If you see yourself in this role and want to learn more about this opportunity then please apply to this job posting and reach out directly to patricia.van@randstad.ca with your most updated resume, the job posting’s reference number, and a brief synopsis of why you feel you would be a great fit for the role.


Advantages
- 6 month contract, temporary to permanent opportunity
- Monday to Friday 8:30am - 5pm
- $23/hr - $26/hour based on experience
- Opportunity to learn and develop new skills
- Gain valuable experience with a well-established company
- Great location in Oakville


Responsibilities
- Delivers exceptional customer service by processing orders and responding to inquiries in a timely, professional, and courteous manner via telephone and email.
- Assists customers with technical questions, identifying solutions and coordinating support as needed.
- Collaborates with the Engineering and Technical departments to obtain product information not available in standard documentation, such as data sheets, catalogs, drawings, or part numbers.
- Provides accurate price quotes, lead times, drawings, and other requested information to customers and sales representatives.
- Maintains communication with the Credit Department to support timely order processing and keep customers informed of credit hold status.
- Provides distributors and sales managers with information regarding order status, availability, and pricing.
- Works closely with the Planning and Shipping departments to help ensure customer delivery timelines are met.
- Understands customer needs, works with distributors to fulfill requests, and supports the development of ongoing business relationships.
- Other administrative tasks as requested


Qualifications
- Excellent interpersonal, analytical, and problem-solving skills.
- Proficient in Microsoft Office (especially Excel) and comfortable using OneDrive, Teams, Adobe, and file management tools.
- Experience in using business systems to process sales orders; familiarity with AS400 and Microsoft Dynamics D365 is an asset.
- Ability to speak, write, and understand French is a plus but not required.
- Able to work well under pressure and manage multiple tasks efficiently.
- Maintains organized electronic records by filing, retrieving, and managing documentation daily.
- Manages email effectively to prioritize responses, follow up on open items, and communicate professionally with both internal and external stakeholders.
- Demonstrates good judgment in problem-solving and prioritizing tasks in a fast-paced environment.
- Comfortable reaching out to other departments to gather necessary information.
- Proactive and resourceful in finding answers and supporting customers and team members




Summary
If you see yourself in this role and want to learn more about this opportunity then please apply to this job posting and reach out directly to patricia.van@randstad.ca with your most updated resume, the job posting’s reference number, and a brief synopsis of why you feel you would be a great fit for the role.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

This posting is for existing and upcoming vacancies.