Are you known for your unwavering composure and natural empathy? Do you want to use your customer service skills to support a prestigious organization dedicated to protecting investors across Canada?
...
Our client, a leading authority in financial regulation, is currently seeking professional individuals to join their teams in Montreal. In this crucial temporary mandate running until the end of May, you will act as the primary point of contact to address user inquiries with professionalism and rigor. This Customer Service Agent position is the perfect opportunity for a bilingual professional looking to evolve within a high-level environment in Montreal.
Advantages
Competitive Salary: $21/hr.
Retention Bonus: A generous end-of-contract bonus is provided to reward your commitment through the end of the mandate.
Hybrid Mode: Following comprehensive training at the Montreal office, you will enjoy the flexibility of working from home.
Prestigious Environment: Join a national body recognized for its integrity and excellence.
Direct Impact: Play a key role in managing a critical situation and providing direct assistance to citizens.
Responsibilities
Handle inbound calls from investors with courtesy and efficiency.
Provide accurate information regarding the current situation and reassure callers.
Thoroughly document every interaction in internal systems (in English).
Collaborate with a dynamic, bilingual internal team.
Maintain a high level of confidentiality and discretion at all times.
Qualifications
Experience: Minimum of 2 years in a call center (banking or collections experience is a major asset).
Bilingualism: Excellent command of both French and English (essential for call handling and utilizing internal tools).
Soft Skills: Strong listening skills, patience, and the ability to handle dissatisfied or stressed callers.
Profile: You are organized, reliable, and capable of quickly learning complex new processes.
Proficiency in English is required for this position, as the successful candidate will be required to collaborate daily with an English-speaking internal team and utilize work tools available exclusively in English
Summary
Does this challenge resonate with you? Don't wait—we are conducting interviews immediately! Send your CV to amelissa.bernier@randstad.ca.
Referral Program: If this position isn't for you, but you know the perfect candidate, a referral bonus may be offered for any recommendation leading to a successful hire.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
Are you known for your unwavering composure and natural empathy? Do you want to use your customer service skills to support a prestigious organization dedicated to protecting investors across Canada?
Our client, a leading authority in financial regulation, is currently seeking professional individuals to join their teams in Montreal. In this crucial temporary mandate running until the end of May, you will act as the primary point of contact to address user inquiries with professionalism and rigor. This Customer Service Agent position is the perfect opportunity for a bilingual professional looking to evolve within a high-level environment in Montreal.
Advantages
Competitive Salary: $21/hr.
Retention Bonus: A generous end-of-contract bonus is provided to reward your commitment through the end of the mandate.
Hybrid Mode: Following comprehensive training at the Montreal office, you will enjoy the flexibility of working from home.
Prestigious Environment: Join a national body recognized for its integrity and excellence.
Direct Impact: Play a key role in managing a critical situation and providing direct assistance to citizens.
...
Responsibilities
Handle inbound calls from investors with courtesy and efficiency.
Provide accurate information regarding the current situation and reassure callers.
Thoroughly document every interaction in internal systems (in English).
Collaborate with a dynamic, bilingual internal team.
Maintain a high level of confidentiality and discretion at all times.
Qualifications
Experience: Minimum of 2 years in a call center (banking or collections experience is a major asset).
Bilingualism: Excellent command of both French and English (essential for call handling and utilizing internal tools).
Soft Skills: Strong listening skills, patience, and the ability to handle dissatisfied or stressed callers.
Profile: You are organized, reliable, and capable of quickly learning complex new processes.
Proficiency in English is required for this position, as the successful candidate will be required to collaborate daily with an English-speaking internal team and utilize work tools available exclusively in English
Summary
Does this challenge resonate with you? Don't wait—we are conducting interviews immediately! Send your CV to amelissa.bernier@randstad.ca.
Referral Program: If this position isn't for you, but you know the perfect candidate, a referral bonus may be offered for any recommendation leading to a successful hire.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
